Shelter Director - Anduhyuan Inc.

Oct 05, 2020
Toronto, Ontario
Entry Level, Early Career

(Full – Time, permanent)


Nature and Scope:

Since 1973, Anduhyaun Shelter has provided emergency shelter and cultural support for Indigenous women and children fleeing from violence. As the oldest Indigenous women shelter in Canada, our mission is to end violence against women by providing a safe, temporary home and critical and cultural services to support them in healing and rebuilding their lives.

The Director of Anduhyaun Shelter strives to realize Anduhyaun’s mandate by leading the Shelter team in providing culturally sensitive, client based services and programs.


Job Responsibilities

Reporting to the Executive Director, Anduhyaun Shelter Director is responsible for achieving and maintaining high standards in the overall delivery of client services. The Director will ensure staff are performing and delivering quality services to the clients from a trauma-informed and culturally appropriate lens. This position is responsible for meeting all reporting, quality assurance, and programming requirements.


Director Responsibilities:

  • Ensure all staffing levels comply with the required standards while constantly monitoring the shelter’s staff schedule, relief staff scheduling, and smooth shelter operations
  • Manage the performance of shelter staff and managers by maintaining communication systems that support teamwork and promote collaborative working relationships
  • Participate in the recruitment and selection, orientation, training and evaluation of staff in the service and program areas to effectively fulfill staffing needs
  • Provide formal and informal supervision to staff, coaching, performance evaluations, recommendations for staff training and professional development, and implementation of corrective actions as required
  • Ensure that policies, procedures, and budget requirements are met
  • Manage client services by ensuring the coordination of all resources to meet clients’ needs
  • Maintain quality standards of the shelter environment and programming while adhering to the shelter standards set by MCCSS
  • Consistently ensure the maintenance of a safe and healthy work environment
  • Other responsibilities and tasks as assigned



  • Shelter Management experience in leading teams in a unionized environment
  • BSW and 2 years practical experience or equivalent education and experience in the social service setting
  • In depth knowledge of shelter services, non-profit sector, government funded services and relevant community resources
  • Ability to work in a fast paced environment
  • Extensive knowledge of violence against Indigenous women services and interventions, child abuse and the issues and barriers facing abused women and their children in the re-establishment process
  • Knowledge of feminist, anti-racism/anti-oppression framework
  • Exceptional people management skills and the ability to effectively manage, coach and develop a diverse team of talented, professional staff
  • Excellent conflict management, problem solving and team building skills
  • Highly organized with strong administrative and budgeting skills
  • Excellent time management skills with the ability to efficiently organize team's work, set priorities to ensure deadlines are met
  • Ability to quickly learn and apply new processes and procedures
  • Outstanding verbal and written communication skills
  • Advanced knowledge of MS Office, Homeless Hub and other client information software
  • Possess or ability to acquire a current CPIC, First Aid/CPR certificate; a valid Driver’s license and access to a reliable vehicle would be an asset
  • Communicating in a First Nation’s language would be an asset


Working Conditions:

  • High stress environment
  • Travel may be required
  • Evenings and Weekends may be required
  • On Call rotation

Anduhyaun offers a competitive salary, a comprehensive benefits package, a commitment to your professional development and a supportive workplace environment.


Due to the nature of the organization’s culturally based social services, Anduhyaun encourages applications from Indigenous women (Section24 (1)(a), Special Employment, Ontario Human Rights Code).


Interested Applicants are invited to submit a cover letter and resume in confidence to by August 26, 2020.  


Thank you to all Applicants, however, only those selected for an interview will be contacted.

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