Seniors Technology Assistant Worker - Jane/Finch Centre

Oct 05, 2020
Toronto, Ontario

The Position:

The Jane/Finch Centre is currently filling a position for a Seniors Technology Assistant Worker. This is a 28 hours per week, non-unionized position for 32 weeks.

 General Responsibilities:

The Seniors Technology Assistant Worker acts as a member of Seniors program team, leading a project to provide materials, orientation and support to seniors around the use of technology (i.e. Mobile devices, apps, internet etc.) to improve physical and mental health, enhance socialization and improve access to services and resources. 

Specific Responsibilities:

  • Recruit and register seniors to participate in the project, including those who are participants with program partners, obtaining information on capacity and needs
  • Procure and distribute materials based on budget and assessment of client needs
  • Organize and ensure training sessions and support for participants on use of technology (i.e. Devices) as well as various applications including but not limited to Zoom, face time, skype, WhatsApp and many other video calling apps. 
  • Organize and ensure workshops and social sessions for participants, ensure promotion of activities and proper operation of equipment and support for participants with using equipment for virtual events.
  • Provide support to participants to ensure devices and applications can be used independently in everyday life (i.e. Internet banking, searching information online and browsing, shopping, e-mail).
  • Keep detailed information, records and statistics of outputs and activities, while respecting confidentiality and privacy
  • Work with the Seniors team and partners to develop accessible engagement materials, tools, and resources,  as well as to evaluate the program and senior needs
  • Assist with troubleshooting system issues and work with system vendors to resolve as required.
  • Collaborate with Seniors staff and partners, and identify and understand shared needs, key challenges or barriers, and opportunities for seniors.
  • Ensure that Jane/ Finch Centre policies and protocols are adhered to for the program
  • Assist in developing a new tools and resources that would support vulnerable virtual socialization
  • Other tasks as assigned by the Manager of Seniors and Community Mental Health, or Jane/ Finch Centre Directors


  • Post-secondary degree/certificate in Social Work or equivalent.
  • Strong computer skills and familiarity with use of various types of devices and various applications 
  • Previous experience in working with seniors in a culturally diverse environment.
  • Self-starter and strategic thinker with ability to see ideas through to reality and link individual actions to broader goals 
  • Strong interpersonal skills and experience running a program.
  • Ability to work both independently and collaboratively in a team setting 
  • Ability to communicate fluently in English, verbally and in written.
  • Verbal and written fluency in a second language as represented by communities in Jane and Finch, an asset.
  • Demonstrated ability to work appropriately and sensitively with confidential information.
  • Demonstrated cultural competence and experience working with a diversity of communities/cultures. Knowledge of specific problems and issues, service needs, perspectives of seniors in general, as well as seniors facing multiple barriers.
  • Satisfactory police check is required.
  • Proven commitment to organizational principles of anti-discrimination and anti-oppression
  • Able to work flexible hours and evening shifts.

Please submit resumes and cover letters as one attachment to

Resumes should be received no later than 4:30 pm on Aug 20, 2020 and should reference “Seniors Technology” in the subject line.



Jane/Finch Centre is committed to having a workforce that is reflective of the diversity of the Toronto community and of our participants. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of minority sexual orientation or gender identity, and all those who can provide different perspectives.

Jane/Finch Centre is committed to hiring practices that are inclusive and barrier free, and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with the Ontario Human Rights Code in order to ensure the equal and fair assessment of all job applicants. Applicants are asked to make any accommodation request in advance.

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