Senior Manager, Youth Programs - The Writers' Exchange

Oct 30, 2020
Vancouver, British Columbia

The Writers’ Exchange is a community that supports under-resourced kids and youth to become confident and excited about reading, writing and their own potential!

Position Overview:

The Senior Manager of Youth Programs will plan, grow and implement programs for high-school aged youth. Along with building positive connections with youth and their families, this role is responsible for developing a strong team of program staff and volunteer mentors, as well as collaborating with schools, community partners and other stakeholders to deliver high-quality, engaging and supportive programs across Vancouver. The ideal candidate is passionate about working with under-resourced high-school aged youth and has experience managing multiple stakeholders and navigating the systems that provide youth with the support they need. Behind the scenes, this role requires an excellent project manager who can coordinate many moving pieces and program details to ensure smooth operations.

Why Work with Us? We Are:

Welcoming: we are inclusive; we are good listeners.
Curious: we are inquisitive, we don’t think we have all the answers and we look to our community to contribute and to help us learn.
Playful: we are enthusiastic, creative and down for surprises; just because we’re grown-ups, it doesn’t mean we ever want to lose sight of our fun, wacky sides.
Trustworthy: we have integrity; we say what we mean, we do what we say, and we always look out for the kids and their families.

How We Do Our Work:

We are all committed to our own anti-oppression learning journey and committed to equity and decolonization at the Writers’ Exchange. We encourage applications from people from diverse backgrounds, including LGBTTIQQ2SA folks, BIPOC, immigrants and refugees, people with disabilities or another equity-seeking group with which you identify.

Key Responsibilities:

  • Plan, develop and implement the delivery of fun and engaging literacy programs for and inspired by high-school aged youth at multiple sites and times during the week.

  • Ensure each participant receives the support they need to feel a sense of belonging, valued and heard, confident and proud of themselves

  • Grow High School programs through new registrations, activities, and partnerships.

  • Oversee the tracking of program data including budgets, evaluations, attendance, activity reports, etc.

  • Manage all program spaces to ensure they meet program goals.

  • Implement program policies, including our COVID-19 Health and Safety plan (read it here)

  • Lead a team of staff by providing direction, mentorship, feedback, and evaluation of performance.

  • Supervise and support volunteer Literacy Mentors by providing ongoing feedback, leading pre- and post-program debrief sessions, addressing performance issues, and supporting the volunteer recruitment and engagement strategy.

  • Develop relationships with partnership schools and organizations that increase supports and resources for youth and their families; maintain good communication regarding programs, schedules, and individual participant achievements and/or concerns

  • Communicate with families and work collaboratively to address any barriers or challenges.

  • Work with the fundraising team to ensure program contributors are properly stewarded

Required Attributes:

  • Alignment with the Writers’ Exchange mission and values

  • A passion for working with under-resourced youth to develop programs driven by their own interests and needs

  • A collaborative leadership approach to working in a team environment with staff, volunteers, schools, and other partners

  • Outstanding listening, communication and interpersonal skills for working with diverse youth, families and other stakeholders

  • A calm, culturally safe, and youth-centered approach to dealing with behavioral and emotional issues

  • Demonstrated conflict resolution, problem solving, planning, organizational, and change management skills to work in a busy and changing environment

  • Willing to take initiative and test new approaches to increase the impact of our mission


  • At least 3 years' experience working with under-resourced youth, preferably in both a one-to-one child-support capacity and coordinating programs with large groups of kids

  • Two years’ experience in a leadership position managing a team of staff and volunteers to develop and implement programs and policies

  • Knowledge of adolescent development, mental health and support systems for under-resourced youth

  • Experience developing and delivering programs with the Vancouver School Board an asset

  • A valid driver’s license and access to a car that you don't mind using for supply runs is preferred

What We Offer:

  • Competitive salary in the range of $50,000 to $60,000 based on experience, with full health and dental benefits, four weeks vacation and a professional development fund.

  • Flexible work schedules: we are currently working remotely from home when programs are not in session, with the option of working from the office on a rotating schedule.

  • A supportive and fun team that helps you develop your passions and maintain your work-life balance.

  • The opportunity to make slime on a regular basis, and to enjoy as much ranch dressing and rice crackers during snack time as you like.

Application Deadline: 9am October 29, 2020. We will conduct interviews with qualified candidates as applications are received and may fill the position before the closing date. So, apply as soon as possible to: Jennifer MacLeod, Programs Director at, subject – Senior Manager, Youth Programs Application

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How to Apply