Resource & Information Specialist-ES - Centre for Education & Training

Oct 05, 2020
North York, Ontario


  • Handle walk in, telephone & website inquires; quickly assess customers initial employment service needs and effectively communicate relevant next steps
  • Provide general direction and guidance to individuals and employers accessing the Resource & Information service with print and online information, resources and activities that support independent employability support;  
  • Conduct Resource & Information orientations for all registering clients and promote and administer the site event schedule
  • Provide information on the labour market, careers and occupations, education, training and employment opportunities and career planning and job search strategies as well as EO program and service information
  • Collect, review and evaluate client information with reference to the Resource & Information component under the Service Delivery Guidelines and refer individuals to the most appropriate  service stream
  • Provide guidance in developing a job search strategy, identifying and matching career interests, skills and aptitudes, developing interview techniques and preparing a resume and cover letter
  • Assist with computer usage and Internet based services
  • Support customer communication services such as email, voice mail and job boards.
  • Support employers with their goals to attract & recruit employees and skilled labour
  • Facilitate workshops and information sessions to job seekers, employers and others accessing the Employment Services
  • Assist in the coordination of site and community events that meet the mandate of the Employment Service Model.
  • Provide full range of Outreach activities maintaining outcome data and statistics.
  • Track client inquiries, identify opportunities, and make recommendations related to improve services and to provide value-added services
  • Support the Employment Service team with administrative services including general office administrative supports, data collection and entry, maintenance of databases, preparation of statistical reports
  • Maintain an organized and productive environment


  • Relevant Post-Secondary Education in related fields or a minimum of 3 years of work experience in a customer service capacity in the career services sector.
  • Demonstrated knowledge of working with EO clients, provide client orientation & overview of services
  • Demonstrated knowledge of Job Search strategies, current employment trends, labour market information and appropriate workplace behaviours
  • In- depth knowledge of LMI research, job search resources, online employment tools to help clients conduct a self-directed job search
  • Demonstrated employment coaching experience considered an asset.
  • Experience in coordinating job fairs, guest speaker sessions and special events
  • Experience with facilitating and presenting to diverse audiences
  • Excellent communication, interpersonal and customer service skills
  • Experience working with diverse cultures in a customer service capacity
  • Strong team work, prioritization and problem-solving skills
  • Knowledge of MTCU programs & services in the Central Region
  • Solid administrative skills and demonstrated use of Microsoft Office (Word, Excel, Outlook), various web browsers, Internet networks, on-line employment tools.
  • Ability to adapt to new technology in a continuously improving and changing work environment
  • Demonstrated experienced with CAMS considered an asset.
  • Ability to work evenings, weekends or split shifts as necessary
This job is from CharityVillage
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