Residential Support Worker - LOFT Community Services

May 21, 2021
Toronto, Ontario

To help fulfill its mission, LOFT is hiring a Residential Support Worker. The Residential Support Worker provides support to adults living with serious mental illness that may have a history of homelessness and/or concurrent disorders, complex needs and/or current involvement in the justice system. LOFT is one of Ontario’s largest mental health service providers of its kind. In 2018 LOFT was a Nonprofit Employer of Choice™ Award (NEOC) recipient.


The Residential Support Worker provides support to adults living with serious mental illness that may have a history of homelessness and/or concurrent disorders, complex needs and/or current involvement in the justice system. The goal is to increase their independence through skill enhancement and development, by promoting psychosocial rehabilitation services. The Residential Support Worker will be required to work some evenings and weekends.

*Note: Staff will be required to work in residents’ rooms and may be exposed to secondhand smoke. In addition, a satisfactory vulnerable sector check (VSC) is a requirement of employment.


  • Build rapport with each client and provide coaching or mentoring to enable them to meet the daily requirements of their housing environment and a healthy lifestyle.
  • Support clients with daily living activities such as the acquisition of life skills, medication management, cooking, meal planning, cleaning, and budgeting.
  • Develop strategies or establish plans for maintaining client daily activities and other aspects of their recovery plan.
  • Support and participate in house meetings, social recreational activities, or other group activities, which promote the wellbeing of the residents and the smooth operation of the house.
  • Maintain petty cash, collect rents and intervene in issues pertaining to maintenance or property.
  • Provide reminders and occasionally accompanying clients on their medical, psychiatric, or other appointments.
  • Assist the client in navigating the social services and health care systems and liaising with other LOFT staff/programs, community agencies, hospitals, or other individuals in the clients’ circles of care.
  • Promote the psycho-social rehabilitation/ recovery approach, assist in harm reduction strategies, teaching conflict resolution, crisis management and problem-solving on activities related to shared living.


  • Relevant degree or diploma in human services.
  • Minimum of 2 years of experience working with clients with mental health issues.
  • Understanding of harm reduction, and psychosocial rehabilitation principles.
  • Knowledge of the health issues faced by homeless or marginalized adults with special needs, which will include mental health, involvement in the justice/forensic system, addictions, cognitive impairments and low income.
  • An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
  • Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and maintaining interpersonal relationships.
  • Good crisis intervention and problem-solving skills.
  • Computer literacy sufficient to produce and maintain files, records, or statistical information.
  • Written skills in keeping records or updating logs.
  • Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups.
  • Good analytical, time management and organizational skills to contribute to program planning and to coordinate and follow-up on issues or activities with clients.
  • Understanding of cultural competency and anti-oppression framework.
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset.

TO APPLY: Send resume with cover letter to Human Resources, Email:

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or (416) 979-1994.

We welcome and encourage people from equity-deserving communities and intersecting identities to apply for this position.


CLOSING DATE: May 21, 2021

This job is from CharityVillage
How to Apply