Relief Respite Centre Worker - Sistering

Apr 04, 2021
Old Toronto, Ontario

Sistering is a multi-service agency that offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, mental health, substance use and trauma histories. Sistering operates on a trauma-informed and relationship-based model and our harm reduction philosophy is a core element of all the work we do. Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment, Spun Studio social enterprise and an on-site Clinic.

During the COVID, the 24/7 Drop In runs as a City Respite Centre, addressing the basic needs for food and rest, shower and laundry, social activities, support with housing, income and safety, as well as health needs such as primary care, addictions support and supportive counselling.

Position Summary: The Community Support Worker is responsible for supporting the day-to-day functions of the 24 Hour Respite Centre. The incumbent will work as part of a team to provide practical and case support to participants from a client-centred, trauma informed, harm reduction, and anti-oppressive perspective.


Service and Program:

  • Work productively and collaboratively within a team to ensure the smooth day-to-day operations of the 24/7 Respite Centre
  • Provide programming to support participants’ life skills and communal living within a low-barrier, harm reduction, trauma informed framework
  • Provide practical support to participants such as assisting with meal preparation and service, distribution of donations, and facilitating the use of shower and laundry facilities
  • Provide individual support using case support, informal counselling and crisis interventions
  • Identify, intervene and effectively deal with emergency, crisis and conflict situations
  • Deliver harm reduction programming and participate in the distribution of kits and information related to safer drug use
  • Provide support to participants who are withdrawing from alcohol and other substances
  • Provide information, community referrals and resources to participants related to topics such as sex work, mental health, addictions, health and housing
  • With team members, develop, and deliver programming that is responsive to the needs of participants
  • Provide direction and support to participant cleaners and kitchen assistants
  • Supervise placement students, volunteers, and peers when needed
  • Assist with early morning drop off and unloading food orders and supplies where necessary
  • Facilitate small and large group work
  • Ensure that the space is clean, well maintained and organized


  • Communicate consistently and clearly across all three shifts and across the organization
  • Maintain petty cash
  • Assist in program evaluations and participate in priority setting for Sistering
  • Write reports, maintain up to date files, and prepare daily and monthly statistics
  • Participate in staff meetings, daily log meetings and required agency committees
  • Assist with the purchase and maintenance of program equipment and supplies when in need
  • Participate in regular supervision meetings

Other duties as assigned


  • Work experience in low barrier homeless services, such as drop ins, shelters, out of cold programs and group homes
  • Thorough understanding of and experience working in programs serving participants with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
  • Strong understanding of client-centered, trauma-informed, low barrier and anti-oppression practices
  • Proven ability to provide case support and advocacy to participants from a feminist and anti-oppressive perspective
  • Skilled in crisis intervention, de-escalation, conflict resolution
  • Demonstrated knowledge of substance use and solid experience in developing, facilitating and supporting harm reduction programming
  • Understanding of peer led model of engagement and interest in working with peer workers
  • Thorough knowledge of and experience with community-based resources and services including shelter support, housing, legal, income support, health, mental health and settlement
  • An understanding of systems that cause and support homelessness, poverty and marginalization
  • Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
  • Strong problem-solving, team building and priority setting skills
  • Ability to work in a fast paced and demanding work environment
  • Strong communication skills, both written and oral
  • Educational background in social work/social services/human services work or equivalent education and lived experience
  • Additional languages besides English is an asset
  • Proficient with Microsoft Office Suite and experience using pirouette, SMIS or similar database an asset

Work Conditions:      

The position works in the Respite Centre with occasional external accompaniments. The program is a 24/7 operation. The work may require some physical effort (walking around Drop In/between floors, lifting and standing during meal serving). There may be the risk of exposure to potentially unpredictable behaviours and situations. The service space is a pet friendly facility and employees will be expected to be in the proximity of animals.

Hourly Rate:                $24.95 per hour

This job is from CharityVillage
How to Apply