Relief Counsellor - Nellie's

Jan 31, 2021
Toronto, Ontario

Nellie’s operates a 36 bed shelter for women and children who are homeless and escaping violent situations and provides support & outreach for women living in the community.   Nellie’s women shelter is encouraging applications for Relief Counsellors who can work the evening/overnight hours from 5pm-7am. 

In accordance with Provincial guidelines applicants cannot be working at other VAW Shelter or Long-Term Care Facilities.  Counsellors are responsible for the direct support and service to women in the shelter.

Nellie's is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non-binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.


1.         Support and Service

  • Completes assessment and intake of women requesting shelter
  • Provides information and referral to both women in the community and shelter residents
  • Crisis support to women both over the telephone and in shelter
  • Individual counselling to shelter residents
  • Acts as an advocate and provides support and accompaniment
  • Plans and implements programs for shelter residents
  • Facilitates house meetings and in-house support groups
  • Mediates conflict between residents
  • Aftercare support to women in community
  • Provides daily support services to residents, such as providing TTC tokens, clothing, food, and first aid.
  • Ensures the overall health and safety of all shelter residents
  • Provide harm reduction supports to women

2. Administration

  • Maintains women’s files and completes all shelter documentation
  • Maintains service statistics
  • Completes all household and shift duties
  • Report writing as required

3. Social Justice, Community Education and Outreach

  • Demonstrate an understanding and knowledge of systems, including legal and immigration, and related legislation i.e. Social Housing Reform Act; Mental Health Act; Landlord Tenant Act; O.W. Act, ODSP Act, etc.
  • Maintain knowledge and understanding of the systemic barriers experienced by women and the intersectionality of oppressions.
  • Conduct public outreach and participation in community actions
  • Public Speaking and community education as required
  • Liaise with community support services

4.         General

  • Commitment to working from a feminist, AR/AO and harm reduction framework
  • Works co-operatively as a member of the shelter team.
  • Attends regular team meetings, staff training sessions and planning meetings as required
  • Assists with other duties as required, from time to time, aiding in the efficient operation of the organization

Qualifications and Experience:

  • Grade 12 Diploma and 4 years of directly related work experience Or Post-secondary Diploma or Degree related to the position and 2 years related work experience
  • Experience working with women in the areas of homelessness, poverty, and violence
  • Demonstrated commitment to women’s issues and anti-oppression

Hours:                                                           No fixed hours.  On call basis

Salary:                                                           Step 1 Salary Grid: $25.07/ hour              

We regret that our shelter location is not physically accessible.

Faxes or phone calls will not be accepted. Please e-mail your cover letter and resume to  The letter should be addressed to Maureen Caines-Comrie, the Shelter Manager.

Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.

This position requires a criminal reference check as per Ministry requirements.

Date of Posting:      Tuesday December 22, 2020

Deadline:                  Friday January 31, 2021

We are sorry that only those candidates who will be interviewed will be contacted.

This job is from CharityVillage
How to Apply