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Registration Coordinator - Association of BC Forest Professionals

Sep 22, 2020
Vancouver, British Columbia
Entry Level, Early Career

The Association of BC Forest Professionals is recruiting for a Registration Coordinator. In collaboration with the Deputy Director – Registration, the Registration Coordinator provides primary contact between the association and its prospective and existing registrants to become registered, or maintain existing professional registration. As an outward-facing position, this role works with all members of the registration team and interacts with other ABCFP business departments to develop and enact policies and procedures that ensure a fair, timely and thorough experience for registrants. This position also analyzes registration trends and provides reporting on registration statistics to the Deputy Director of Registration and the Registrar.


Trainee and Registrant Engagement

  • Coordinates:
    • Applications for new or transferring registrants, according to bylaws and policy;
    • Change of status requests for existing registrants;
  • Assists registrants and prospective trainees with any inquiries that relate to registration, including eligibility requests and interpretation of requirements
  • Provides primary communication, letters and responses to registrants on behalf of the registration team
  • Provides first line analysis and recommends actions concerning non-standard applications
  • Ensures that certificates are complete and delivered to registrants
  • Conducts outreach presentations to prospective trainees and/or registrants as assigned

Policy, Guidelines & Procedures

  • Implements and communicates existing policies for trainees and registrants as it applies to inquiries and variance requests
  • In collaboration with the registration team, supports policy and procedure review/development as they relate to registration

Operations and Systems:

  • Ensures the association client relationship management system (iMIS) contains full and accurate information about registrants, tracks all member changes, reconciles system
  • Creates and edits iMIS database queries (SQL Server IQAs)
  • Creates and maintains the iMIS AMS view for the registration department
  • Assists with ensuring that the association learning management system is functioning properly and responds to help requests as needed
  • Participates in the work of the credentials committee or related subcommittees as needed
  • Reviews and updates published information to the communications department in matters affecting registration
  • Validates accuracy of registration department information developed for public distribution
  • Creates and maintains forms, template letters and web page information related to registration
  • Collaborates seamlessly with other departments to administer organizational processes, special projects, etc.


  • Produces monthly statistics and synopsis reports for presentation to Council
  • Analyzes registration statistics for strategic planning
  • Prepares statistics and trend analysis for the annual report or the Registrar

General Duties

  • Contributes to a high performing registration team
  • Promotes a healthy organizational culture in keeping with ABCFP values
  • Complete other duties as directed


  • Post-secondary diploma or certificate in relevant discipline
  • Minimum of 2 years of experience working in an office-based environment, providing administrative support relevant to the duties of this position
  • Preference for candidates with relevant experience working to register individuals into a regulatory body or like entity


  • Proficient with standard business tools for email, word processing, data and client relationship management
  • Excellent organizational abilities
  • Ability to manage multiple tasks in a timely manner
  • Adapts to changes in the work environment
  • Above average communication skills
  • Customer Service orientation
  • Team player
  • Ability to work independently
  • Knowledge of post-secondary education processes (college/university) up to a bachelors level
  • Knowledge of professional regulation
  • Knowledge of Learning Management Systems and User support

LOCATION: ABCFP Main Office – #602, 1281 West Georgia St., Vancouver, BC


Applicants should send a resume and cover letter outlining how they meet the specific requirements of the position, and salary expectations to Ms. Chi Cejalvo, RD, Deputy Director – Registration,, no later than August 5, 2020.

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