Regional Lead - Eastern Canada - Argyle
The IDS (Indian Day Schools) Claims Assistance Program:
In January 2020, following the approval of a national settlement between Canada and former students of Indian Day Schools (represented by Gowling WLG), a claims process was initiated to compensate individuals who suffered harm as a result of their experiences in these schools. Individuals have until July 2022 to complete and submit their claim forms to the Claims Administrator (Deloitte).
Argyle’s mandate in implementing The IDS Community Support Program is to support as many individuals as possible in starting, making progress, and completing their forms through in-person assistance sessions support both on and off reserve. The assistance sessions will enable claimants to better understand the claim form and process, complete components of the form – including the drafting of their narratives – with assistant support, and access onsite legal counsel (provided by Gowling). Program objectives include:
- Providing direct, in-person claims support to as many IDS Claimants as possible, in the most efficient manner, across Canada;
- Creating a culturally-safe and trauma informed environment and process, based on the needs of communities, that best enables Claimants to receive support;
- Enabling Claimants to initiate, make progress on, and/or complete their forms and leave sessions with all the information they need to move their claims forward.
ABOUT THE ROLE:
Reporting to the National Director, the Regional Lead of the IDS Community Support Program will be responsible for the planning, management and execution of a regional program to deliver claims assistance services to Indian Day School Claimants – within the timeframe and budget of the national program plan. In delivering the regional program, the Regional Lead will work closely and collaboratively with a regional Community Relations Lead, to ensure support sessions meet the needs local communities.
With the guidance and support of the National Lead of Human Resources, Recruiting & Management, the Regional Lead will also be responsible for the management and oversight of a Regional Coordinator and Regional Community Relations Lead.
**Note: This role may require regular travel (up to 10 days/ month) within Canada during the duration of the program**
Years of Experience 7+ | Time Commitment 100% | Contract length 9 months
REQUIRED KNOWLEDGE AND EXPERIENCE
Demonstrated experience and success managing complex and multifaceted projects through the full life cycle, in a dynamic environment, with the proven ability to problem-solve, and meet milestones and objectives within budget and time constraints;
- Demonstrated experience and success leading and supporting project teams;
- Experience working with Indigenous communities (First Nations, Metis, and/or Inuit);
- Knowledge of the socio-economic challenges and barriers impacting Indigenous peoples; and
- Experience managing projects in the context of an emotionally and physically challenging project context is an asset.
REQUIRED SKILLS AND ATTRIBUTES
- Highly organized and pragmatic thinker with excellent problem-solving and organizational skills;
- Strong leadership, team management and team communications skills – with a proven ability to keep a diverse team of stakeholders informed throughout the duration of a project;
- Familiarity with project management software tools, methodologies, and best practices;
- Capable of motivating teams and creating and maintaining a positive team culture of accountability and commitment;
- High level of emotional intelligence including self-awareness, personal resiliency, and self-regulation; and
- Understanding and embracement of cultural humility and personal commitment to reconciliation.
- Knowledge of both French and English is imperative; knowledge of additional languages spoken in the region is considered an asset
- Establish regional project management process for the regional program and team that is aligned and consistent with the national project management process;
- With the National Director, Regional Community Relations Lead, and key national team members, develop and implement regional project plan that includes logistics, communications, and community relations strategies and timelines;
- Represent regional team at national team meetings;
- Oversee and manage performance of Regional Coordinator and team of up to 12 Claim Assistants;
- Oversee development and maintenance of a program schedule, logistics plan and staff schedule, supporting and guiding the Regional Coordinator and with support from the National Training and Logistics Lead;
- Attend (virtually or in-person) most regional community engagement sessions and work closely and collaboratively with the Regional Community Relations Lead/Session Facilitator to ensure effective implementation of the program in local communities, including trouble shooting and ongoing risk management;
- With the Regional Community Relations Lead, conduct a formal debrief with members of the implementation team following each community session, to understand and document what is working and where improvement or additional support is required;
- Work with National Director and Regional Community Relations Lead to develop and implement improvements to the process based on ongoing evaluation and learnings in a nationally consistent, but regionally relevant manner;
- Provide comprehensive program results reporting to National Director; and
- Monitor and maintain a regional budget in partnership with Finance Lead and National Director.
Given the unique nature of this program, we recognize that the best candidate may not meet all of the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly. We welcome diverse, out-of-the-box thinking, and we strive to provide an environment for learning, growth and innovation.
Application must be complete with a cover letter and detailed resume outlining required and desired (if applicable) work experience, skills and knowledge.
We would like to thank all applicants for their interest but only those under consideration will be contacted.