Quality Improvement & Risk Management Specialist - EveryMind Mental Health Services

Jan 31, 2021
Mississauga, Ontario

Performance Measurement and Improvement
Full-Time Position (37.5 hrs/week)
File # 20-03

EveryMind (formerly Peel Children’s Centre) is looking for a skilled, experienced and enthusiastic Quality Improvement and Risk Management Specialist who will perform a key role in ensuring that the System Planning and Accountability Department (a) supports and develops quality improvement and risk management processes that increase the quality, effectiveness and efficiency of clinical services and (b) provides information that supports evidence-based decision making in keeping with EveryMind’s mission, vision, values, and philosophy.

EveryMind is an accredited children’s mental health centre that provides a continuum of high-quality mental health services to enrich the lives of children, youth and their families who are experiencing social, emotional and/or behavioural challenges. Our services are provided in a dynamic, client-centred environment that values respect and inclusion, collaboration, learning, innovation and accountability.

Reporting to the Director, Performance Measurement & Improvement, the QI&RM Specialist is responsible for (a) the identification, measurement, monitoring and reporting of service quality, client and stakeholder feedback, and risk management and (b) the implementation of evidence-based practices in the areas of continuous quality improvement and risk management. This position is part of the department’s Performance Measurement and Improvement Team and contributes to building the capacity for quality improvement and risk management both within the organization and across the child and youth mental health services sector.

Hiring Salary Range - $60,498.51 to $ 65,636.17 (3 Step Range)

This is a full-time position with a generous total rewards package of 4 weeks’ vacation in the first year, personal leave, group life/LTD/health/dental benefits that are fully employer paid and a defined contribution pension plan.

Job Responsibilities:

The incumbent will:

  • Create and support a culture of continuous quality improvement through the development and implementation of quality improvement and risk management processes and methods.
  • Build EveryMind’s knowledge of and capacity for key continuous quality improvement and risk management principles and methodologies.
  • Measure the quality of existing services in satisfying the needs of clients and community stakeholders and solicit feedback on key areas for improvement.
  • Develop, design and implement data collection procedures and tools to support quality improvement and risk management within the organization.
  • Explore and recommend quality improvement processes and methodologies that facilitate their integration into day-to-day clinical work by consulting with staff, management, clients and community stakeholders.
  • Engage with key stakeholders (e.g., children and youth, caregivers, EveryMind staff, community partners, etc.) within EveryMind and across the child and youth mental health system to ensure that quality improvement and risk management methods are developed using a participatory, collaborative, utilization-focused lens.
  • Utilize CQI tools (e.g., process mapping) to document the development of new programs, improve service delivery processes of existing services, and ensure that client information systems reflect clinical processes.
  • Gather data from a variety of internal (e.g., information systems) and external (e.g., Statistics Canada) sources. 
  • Provide management with comprehensive and timely data reports, including recommendations, to assist with monitoring and decision-making processes for improving clinical services.
  • Develop and implement processes and strategies and set standards for data collection that ensure the integrity of quality indicator and risk management data.
  • Train and support staff responsible for the collection and input of quality data.
  • Analyse data using the appropriate quantitative and/or qualitative techniques.
  • Summarize and present data using a variety of formats (e.g., reports, presentations, infographics, etc.) that ensures information is easily shared and understood by all stakeholders.
  • Maintain up to date knowledge regarding the needs and issues of the child and youth mental health sector, including (a) the local mental health needs of children/youth, (b) service trends and barriers, (c) funder requirements/accountabilities, (d) the needs and strengths of community partner agencies, and (e) local/provincial political and economic climate.
  • Liaise with staff, external colleagues, professional associations and other institutions regarding quality improvement and risk management activities.
  • Coordinate accreditation through the appropriate accrediting bodies.
  • Manage quality improvements and risk management projects by developing and tracking project milestones, performance measures, and dashboards.
  • Maintain up to date knowledge in the areas of quality assurance, quality improvement, statistical methods and risk management.
  • Ensure all tasks completed are carried out in compliance with relevant legislation and professional standards, and with EveryMind’s policies, procedures, and guidelines.

Skills and Qualifications:

  • Master’s Degree in a related field with eligibility for membership in the appropriate professional association or the equivalent combination of education and experience.
  • A minimum of three years directly related experience in quality improvement and risk management.
  • Applied knowledge of quality improvement and risk management processes (e.g., LEAN, Six Sigma, etc.), methods and statistical techniques including design, analyses, conceptual rigour, and knowledge dissemination.
  • Excellent statistical software skills with high proficiency in Excel and SPSS (Statistical Package for the Social Sciences). Experience with use of qualitative research techniques and computer software (e.g., atlas.ti) is an asset.
  • Extensive experience with databases and data management processes, including collection, monitoring, and audit protocols that ensure data integrity and facilitate analyses and reporting.
  • Excellent computer skills with demonstrated proficiency with word-processing/presentation/email/calendar software, search engines, and web-based platforms.
  • Excellent oral and written communication skills, with the ability to effectively share and present information to all stakeholders.
  • Strong interpersonal, organizational, and administrative skills, with a keen attention to detail.
  • Excellent project management skills and proven ability to work on multiple projects, concurrently.
  • Demonstrated ability to take initiative and to work independently, as well as part of a team.
  • Valid Ontario driver’s license, use of a vehicle and the ability to work in a variety of settings.  Some evening work may be required.
  • Familiarity with children’s mental health services and evaluation techniques are assets.
  • Certification related to quality improvement (e.g., Quality Professional by Excellence Canada, Lean Certification, etc.) and risk management is an asset.

At EveryMind we value diversity in our workplace, our clientele and our communities. We are actively engaged in building an increasingly diverse workforce.

If this position is of interest to you, please submit a cover letter and resume via the link below no later than January 31, 2021:


We appreciate your interest, however, only those applicants selected for an interview will be contacted.

EveryMind will make every effort to accommodate any needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Please inform us if you require any accommodations during the hiring process.


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