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Psychogeriatric Case Manager - LOFT Community Services

Nov 24, 2020
Various Locations, Ontario

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance abuse, poverty and homelessness. Serving over 5300 people and providing 1654 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. In 2018 LOFT was a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Psychogeriatric Case Manager.



As a Psychogeriatric Case Manager you will be part of a team that co-ordinates a support network and linkages for older adult and seniors with serious mental illness and other challenges (e.g. addictions). A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service and support to clients in area such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

Note: Staff will be required to work in client’s own homes and may therefore be exposed to second hand smoke. Occasional evening and weekend hours may be required.  Frequent travel will be required using own vehicle.


Key Responsibilities:

  1. Assists clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life.  Identify and refer to resources specific to those needs and issues;
  2. Act as a liaison and client advocate  among those involved with the client’s care including family, other care-givers, medical and other multi-disciplinary providers;
  3. Conduct assessments such as RAI and OCAN and provide timely and accurate record keeping and reports as required;
  4. Provide supportive counselling or referral and linkages to health care, programs or service providers;
  5. Provide crisis management/intervention and assist in the development of crisis plans for clients;
  6. Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
  7. Maintain strict confidentiality and follow all other required policies and procedures;
  8. Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization;
  9. Attend and actively participate in all required training;
  10. Liaise, collaborate and coordinate with other professionals, service providers and partners;
  11. Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.



  • Completion of degree in social services/human services or equivalent
  • Minimum 3 years’ experience in providing support to vulnerable seniors and older adults with special needs including mental illness, addictions and severe social isolation. Completion of Gerontology is an asset.
  • An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities
  • Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills
  • Group counselling related to mental health, addictions and related issues
  • Good oral and written communication skills and computer literacy, including MS word and Excel
  • Counselling, responding and assessment skills
  • Creativity and flexibility to approaches
  • Knowledge of community resources and supports
  • Ability to work effectively as part of a team and interact with workers from a variety of agencies
  • Valid drivers’ license preferred;
  • Knowledge of other languages is an asset
  • Understanding of cultural competency and anti-oppression framework;
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset


TO APPLY:  Send resume with cover letter to Human Resources,



LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.  LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process.

Contact  or (416) 979-1994 to discuss your accommodation requirements.


PLEASE INCLUDE: “PCM – South simcoe” in the subject line of any emails.

CLOSING DATE: November 24, 2020 

This job is from CharityVillage