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Psychogeriatric Case Manager - LOFT Community Services

Nov 27, 2023
Toronto, Ontario

DATE: November 13th, 2023

LOCATION: Toronto, ON - Pine Villa

COMPENSATION: $54,853- $65,578 Annually Prorated


LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.


To help fulfill its mission, LOFT is hiring a Psychogeriatric Case Manager.



The Psychogeriatric Case Manager provides case management services to vulnerable older adults and seniors living in an Enhanced Specialized Assisted Living Program. Provides case management services to support the physical, cognitive, and mental health needs of vulnerable older adults and seniors.



  • Assist clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve their quality of life. Identify and refer to resources specific to those needs and issues.
  • Act as a liaison and client advocate among those involved with the client’s care including family, other care-givers, medical and other multi-disciplinary providers.
  • Conduct assessments such as RAI and OCAN and provide timely and accurate record keeping and reports as required.
  • Provide supportive counselling or referral and linkages to health care, programs or service providers.
  • Provide crisis management/intervention and assist in the development of crisis plans for clients.
  • Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles.
  • Maintain strict confidentiality and follow all other required policies and procedures.
  • Liaise, collaborate and coordinate with other professionals, service providers and partners.



Must Haves

  • Completion of a degree in social services/human services or equivalent.
  • Minimum 3 years of experience in providing support to vulnerable seniors and older adults with special needs including mental illness, addictions and severe social isolation.
  • Completion of Gerontology certification is an asset.
  • An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities.
  • Creativity and flexibility in approaches such as crisis intervention strategies, problem solving abilities expressed through strong interpersonal skills.
  • Experience in group counselling, responding and assessments skills
  • Good oral and written communication skills and computer literacy, including MS word and Excel.
  • Knowledge of community resources and support.
  • Ability to work effectively as part of a team and interact with workers from a variety of agencies.
  • Valid drivers’ license preferred.


  • Knowledge of other languages is an asset.
  • Understanding of cultural competency and anti-oppression framework;
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset


We believe there are many different ways of developing skills, and we love diverse
experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.



  • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
  • Defined Benefits Pensions Plan
  • 24/7 Employee Assistance Program
  • E-learning program available all year round
  • Starting vacation time above minimum standard,
  • Additional paid personal and paid sick days
  • Professional development budget available to help you nurture and shape your career
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • Tuition reimbursement program
  • Maternity-leave top up program


Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.


CLOSING DATE: November 27th, 2023.

This job is from CharityVillage