Project & Services Associate, Operations and Hospitality - The Christian and Missionary Alliance in Canada

Dec 15, 2023
Mississauga, Ontario
Job Description 

JOB TITLE: Project & Services Associate, Operations & Hospitality
TYPE: Full-time, contract (parental leave)
REPORTS TO: Senior Program & Services Manager, Central
DEPARTMENT: Project & Services Hub, Central
LOCATION: National Ministry Centre, 101-2580 Matheson Blvd E, Mississauga, ON

The Alliance Canada is a group of approximately 440 churches and 1600 workers across Canada that aims to be a Christ-Centred, Spirit-empowered, Mission-focused movement in everything we do.  We work to fulfill our mission through making disciples, multiplying churches in Canada, and ministering to least-reached people groups around the world.  Whether serving in a Canadian suburb or in a remote mountain village in Asia, our goal is to live on mission with God through equipping our churches and workers. Join us as we complete God's call to tell everyone about the Good News of Jesus Christ!

The Alliance Canada is looking for a dynamic person to join our team. We offer a comprehensive compensation package including excellent benefits, an exceptional pension plan, and a generous vacation package. People and culture are paramount to us while serving the mission.

The Project & Services Associate role is perfect for candidates with experience and a passion for hospitality and meeting coordination along with office operations. This role serves in the central project and services hub providing administrative and project support to the Senior Program & Services Manager and the HR & Operations Manager and may be assigned to key projects and tasks for other departments as determined by their supervisor.  The Project & Services Associate specializes in hospitality, meeting, and event coordination for all NMC departments and assists with the day-to-day activities of the organization’s operations.  The ideal candidate is well organized, loves to take on a variety of tasks, and works well in collaboration with others. 

As this role will be connecting with many external stakeholders, we are looking for a friendly, welcoming professional who loves connecting with people and making them feel valued and accepted on behalf of The Alliance Canada.

Hospitality, Meeting and Event Support:
  • Oversee the booking of meeting rooms at the NMC.
  • Knowledgeable of technical requirements and set-up for each meeting room and able to assist as required.
  • Coordinate meetings and events for all departments of the NMC as required, both onsite and offsite, from small gatherings to large groups.  This may involve:
    • Booking NMC meeting room or offsite location. 
    • Gathering event requirements and researching various locations, creating cost-benefit analysis.
    • Communicating with participants.
    • Coordinating travel for meeting participants such as flights, transportation, and lodging.
    • Planning menus, ordering catering, purchasing snacks, setting up food.
    • Plan, purchase, and set-up event decorations.
    • Meeting/event set-up and clean-up.
    • Running errands.
    • Providing tech support (sound, screen, camera, PowerPoints, etc.)
  • Create detailed event plans, schedules, programs, work breakdown structures, and budget reports as required.
  • Coordinate event planning teams for larger events and milestone parties (farewells, retirements, baby showers, etc.).  Involve the team in helping with the event and designating roles.
Administrative and Operational Support:
  • Assist Senior Program & Services Manager and HR & Operations Manager with scheduling meetings, building agendas, taking minutes, room tech support, PowerPoints, tracking deadlines/action items.
  • Assist with maintaining various staff lists, updating and creating documents.
  • Assist with vendor communications and procurement.
  • Build ticketing systems, workflows, and projects in
  • Order office and kitchen supplies, maintain inventory.
  • Keep the office and supplies well organized and maintained, communicating any changes to staff.
  • Create and maintain procedures lists and documentation for the role.
  • Answer incoming calls and check voicemails on Mondays & Fridays (office is closed), transfer as needed. 
  • Serve as “back-up” reception as needed.
  • Monitor Operations & NMC email inboxes and respond or route to appropriate staff.
  • Visa reconciliation, expenses, & invoice processing.
  • Self-initiate research and ideation as it pertains to the directed outcomes. While many activities are prescribed, The Alliance Canada holds a high value of curiosity, learning, and experimentation and expects staff to actively pursue these activities, as applicable, in their role.
  • Available to assist with other key projects and tasks for their supervisor and other departments as assigned by the Senior Program & Services Manager.
  • 2+ years’ experience in event, hospitality, and/or operations assistance.
  • Experience and a proven proficiency in providing exceptional customer service to all visitors and staff on the phone and in person.
  • Strong organizational skills, with the ability to multitask and meet deadlines.
  • Excellent written and verbal communication skills, with an eye for detail.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Advanced knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint) and PDF editing software. Capacity to learn other software as needed.
  • An energetic self-starter, with a proactive and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
  • Collaborative, flexible and adaptable.
  • Proven problem-solving skills with the ability to visualize and deliver creative solutions.
  • Valid Driver’s license with a clean driver’s abstract and access to a vehicle.
  • The successful applicant will express a clear personal commitment to the statement of faith, mission, and values of The Alliance Canada
  • College diploma or bachelor's degree in related field.
  • Continuing education or seminars on related skillsets.
Contact Information
Please send your cover letter and CV to the HR manager at

Notice of Accommodation:
The Alliance Canada has an accommodation process in place and provides accommodations for employees with disabilities.

Please call 416- 674-7878 Ext.# 348 or by e-mail at so that arrangements can be made for the appropriate accommodations to be in place if you are invited to interview.
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