CharityVillage

Program Worker – Volunteer Coordination

Job Description

 Educational Requirements:   Post-secondary degree, diploma or certificate in social services or gerontology, or an equivalent mix of post-secondary education and work experience.         

• Community First Aid Certificate
• Food Safe Certificate
• Class IV Driver's License an asset

Experience Requirements: 

• Group leadership, facilitating large and small group activities working with the senior population and volunteers
• Supervisory experience an asset
• Computer literacy and experience using a computer database, familiarity with Microsoft 365 is an asset.

Personal Requirements:       

• Flexibility; calm, caring, positive attitude
• The ability to be creative and make sound decisions
• Bilingual fluency in a second language (Chinese) an asset.
• Excellent communication skills with the ability to create and maintain rapport with clients and volunteers
• Demonstrated ability to work in a team and independently

Responsible to: Executive Director

Duties:

• Conduct a volunteer needs assessment
• Create and implement a plan to build and enhance an effective volunteer program, including the evaluation of the current volunteer program, and reviewing/ revising volunteer policies and procedures
• Revise and develop innovative and effective strategies for volunteer recruitment
• Screen volunteers
• Conduct volunteer training and orientation
• Manage volunteer database
• Create a volunteer calendar, track, and analyse volunteer data, produce monthly reports of volunteer hours
• Facilitate development of volunteer positions that meet volunteer, client and staff needs
• Ensure that volunteers are sufficiently supervised.
• Attend to all volunteer inquires and concerns

Therapeutic groups

• responsible for development and implementation of Therapeutic Programs
• ability to lead virtual therapeutic programs
• responsible for leading exercises on designated days in person or virtual
• encourages participants to become involved in programs both at the Centre and at home
• Examples of programs; BINGO, music programs, outings, arts and crafts, discussion groups, one on one conversations, games and more.

Public Relations

• meets with potential volunteers to explain the ASK program
• responsible for designated verbal or written thank you notes
• responsible for designated speaking engagements regarding volunteers
• Liaison with outreach committee regarding new potential outreach committee members 

Transportation 

• completes driving duties as assigned
• Staff replacement for Transportation Coordinator, when necessary 
• provides driver’s assistance as scheduled and/or as deemed necessary
• provides assistance and ensures client safety on outings

Client Care & Charting

• responsible for duties related to client care including toileting, transferring, and assisting with self-care
• maintains ongoing relationship with assigned clients
• maintains up-to-date records on assigned clients
• charts client progress for assigned clients
• responsible for client identification while at centre

Other Related Duties

• responsible for covering the duties of other staff members in their absence.
• responsible for kitchen duties in absence of cook
• responsible for lock-up on designated days
• assists in daily furniture set up and clear away
• other daily duties involve directing the serving of lunch and socializing with participants
• responsible for checking and responding to volunteer email 
• responsible for volunteer surveys and volunteer document for annual program review 
• any other assigned duties

Follow all Covid-19 Protocols set out in the ASK Friendship Society’s Safety Plan.

Please note we also have a Program Worker position available with a focus on virtual services.