Program Worker-Volunteer Coordinator - Arbutus Shaughnessy Kerrisdale Friendship Society

May 12, 2021
Vancouver, British Columbia

Program Worker – Volunteer Coordination

Job Description

 Educational Requirements:   Post-secondary degree, diploma or certificate in social services or gerontology, or an equivalent mix of post-secondary education and work experience.         

  • Community First Aid Certificate
  • Food Safe Certificate
  • Class IV Driver's License an asset

Experience Requirements: 

  • Group leadership, facilitating large and small group activities working with the senior population and volunteers
  • Supervisory experience an asset
  • Computer literacy and experience using a computer database, familiarity with Microsoft 365 is an asset.

Personal Requirements:       

  • Flexibility; calm, caring, positive attitude
  • The ability to be creative and make sound decisions
  • Bilingual fluency in a second language (Chinese) an asset.
  • Excellent communication skills with the ability to create and maintain rapport with clients and volunteers
  • Demonstrated ability to work in a team and independently

Responsible to: Executive Director


  • Conduct a volunteer needs assessment
  • Create and implement a plan to build and enhance an effective volunteer program, including the evaluation of the current volunteer program, and reviewing/ revising volunteer policies and procedures
  • Revise and develop innovative and effective strategies for volunteer recruitment
  • Screen volunteers
  • Conduct volunteer training and orientation
  • Manage volunteer database
  • Create a volunteer calendar, track, and analyse volunteer data, produce monthly reports of volunteer hours
  • Facilitate development of volunteer positions that meet volunteer, client and staff needs
  • Ensure that volunteers are sufficiently supervised.
  • Attend to all volunteer inquires and concerns

Therapeutic groups

  • responsible for development and implementation of Therapeutic Programs
  • ability to lead virtual therapeutic programs
  • responsible for leading exercises on designated days in person or virtual
  • encourages participants to become involved in programs both at the Centre and at home
  • Examples of programs; BINGO, music programs, outings, arts and crafts, discussion groups, one on one conversations, games and more.

Public Relations

  • meets with potential volunteers to explain the ASK program
  • responsible for designated verbal or written thank you notes
  • responsible for designated speaking engagements regarding volunteers
  • Liaison with outreach committee regarding new potential outreach committee members 


  • completes driving duties as assigned
  • Staff replacement for Transportation Coordinator, when necessary 
  • provides driver’s assistance as scheduled and/or as deemed necessary
  • provides assistance and ensures client safety on outings

Client Care & Charting

  • responsible for duties related to client care including toileting, transferring, and assisting with self-care
  • maintains ongoing relationship with assigned clients
  • maintains up-to-date records on assigned clients
  • charts client progress for assigned clients
  • responsible for client identification while at centre

Other Related Duties

  • responsible for covering the duties of other staff members in their absence.
  • responsible for kitchen duties in absence of cook
  • responsible for lock-up on designated days
  • assists in daily furniture set up and clear away
  • other daily duties involve directing the serving of lunch and socializing with participants
  • responsible for checking and responding to volunteer email 
  • responsible for volunteer surveys and volunteer document for annual program review 
  • any other assigned duties

Follow all Covid-19 Protocols set out in the ASK Friendship Society’s Safety Plan.

Please note we also have a Program Worker position available with a focus on virtual services. 

This job is from CharityVillage
How to Apply