Program Coordinator- Urban Health Team(UHT) - Sherbourne Health Centre

Oct 04, 2020
Toronto, Ontario

Internal/ external posting

Job Title: Program Coordinator, Urban Health Team (UHT)

Job ID #: UHT 20-0801

Department: Urban Health Team  

Reports To:  Program and Services Director, Urban Communities

Affiliation/Union:  UFCW, Local 175

Salary Range:  CS4 - $59,904.00 - $74,314.50 per annum

Status:  Contract until September 2021

Hours:  37.5 hours per week

who we are:

Sherbourne is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

At Sherbourne, our doors are open to everyone, and we prioritize those who face barriers to care:  LGBT2SQ community members; newcomers to Canada; and people who are homeless and under-housed. Our unique programs combine primary health and chronic disease management, health promotion, outreach and social supports, and mental health services, to increase access for our priority populations, influence population health outcomes, and strive for organizational excellence. They include the Acute Respite Care (ARC) program, The Rotary Club of Toronto Health Bus, Supporting Our Youth, Rainbow Health Ontario, Women In Need ‘Klinik’ (WINK) and Health Access St. James Town.

Accredited with Exemplary Standing by Accreditation Canada, we are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Immigration, Refugees and Citizenship Canada, Ministry of Children, Community, and Social Services, City of Toronto and many generous companies, groups and individual donors.  

about the role:

The Program Coordinator, UHT is responsible for the coordination of the Urban Health Team’s community programs including the daytime Health Bus, WINK (Women in Need Klinik) , STASH (harm reduction program), and other community programs as the need arise. 

day to day responsibilities:

Duties include: Facilitating arrangement of services/programming, assisting with program delivery as needed, collecting and reporting data, promoting the programs, development/maintenance of policy and procedures, and scheduling staff. They will facilitate needs assessments, planning, and evaluations of the programs. They will initiate, develop, and maintain relationships with partner agencies. This position is also responsible for coordinating Harm Reduction supply distribution and participating on internal and external harm reduction coordinating committees.  They will oversee and coordinate the flow of health promotion (i.e., hygiene, food, clothing) supplies into and out of the Urban Health Team services/programs including ordering and inventory.

to thrive in this role, you’ll need



  • Bachelors level Education in Health and/or Social Services and at least 3 years program coordination experience in a health care or social services setting or an equivalent blend.
  • Registration with a regulated professional body (e.g. OCSWSSW, CNO) is an asset.


  • Experience working with diverse teams and coordinating team scheduling/tasks
  • Previous frontline experience working with diverse populations and a strong understanding of harm reduction
  • Proven ability to establish and foster strong and effective partnerships with key stakeholders in the Greater Toronto Area.
  • Experience with collecting data, understanding of metrics and their impacts to program services.
  • Demonstrated experience with evaluation including use of methods and tools.

Skills and Abilities:

  • Demonstrated understanding on the impacts of the social determinants of health.
  • Ability to work effectively with other team members and work independently.
  • Excellent written and verbal communication skills and experience developing and delivering presentation.
  • Working knowledge of social support systems for marginalized communities.
  • Strong interpersonal skills and ability to interact effectively with stakeholders at all levels.
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
  • Engages in ethical conduct, follows established policies and procedures, using sound judgement.
  • Effective time management skills with an ability to appropriately prioritize tasks.
  • Strong analytical and problem resolution skills.
  • Flexibility and adaptability to meet the operational needs of the Programs at Sherbourne and partner agencies.
  • Ability to handle a diverse, complex, and ever-changing workload in a fast-paced setting while meeting the needs of multiple people.
  • Proficient knowledge and skill in computer applications (MS Office, Office 365, Accuro EMR).
  • Commitment to a healthy and safe workplace for self and others by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

Conditions of Employment:  

  • Valid Ontario Driver’s license required.
  • Understands and maintain compliance with the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

Working Conditions:

  • Standard work week is 37.5 hours and generally from Monday to Friday, working onsite and offsite at various community settings. However, work may be required on evenings and weekends. 

to apply:  Please forward a cover letter and resume quoting Job ID #UHT 20-0801 to by August 17, 2020.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.


BOLD.            KIND.                      REAL.                      OPEN.            WE CARE.


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