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Patient Support Specialist - Colorectal Cancer Canada

Aug 28, 2020
Montréal, Quebec

The Patient Support Specialist role is responsible for the development, oversight and management of the Colorectal Cancer Canada (CCC) Patient Support program. Supporting and working with the CCC team, this position ensures the continued quality of existing programs, adapts existing programs and develops new programming in response to CCC’s needs.

Key Responsibilities:

  • Liaises with existing Patient Support community groups and identifies opportunity areas for new groups and/or areas of support 
  • Provides direct support to patients and caregivers and families
  • Handles telephone and e-mail requests for support
  • Facilitates peer to peer support when required
  • Undertakes statistical reporting on all requests 
  • Creates and maintains patient portal to monitor progress against KPIs.
  • Facilitates patient support groups; providing psychoeducational and therapeutic support and provides brief and ongoing individual, family and caregiver counselling. Makes appropriate recommendations in collaboration with cancer patient(s)
  • Prepares documents and other resources for patients, clinics, hospitals and other groups
  • Manages patient cases follows up by telephone; makes appropriate referrals; researches and coordinates internal and external services; works with multidisciplinary professionals    
  • Actively contributes to CCC’s Strategic Plan by participating in initiatives and committees to support the plan
  • Handles requests from individuals and various organization for educational and information materials
  • Develops patient education materials
  • Maintains material inventory
  • Maintains database of resources/contacts (i.e. GI clinics, cancer clinics, physicians, hospitals, etc.)
  • Manages and develops patient volunteers
  • Participates in CCC hosted events and conferences
  • Works with the Executive Director to identify possible funding opportunities

Required Qualifications:

  • Must have knowledge/awareness of cancer treatments; knowledge of colorectal cancer is an asset
  • Must possess excellent verbal and written communication skills, English and French
  • Ability to make presentations to professionals, patient and community groups
  • Social worker, Psychology/Psychosocial Oncology, Nurse or related discipline


  • Two years’ experience in counselling

Additional Requirements:

  • Must keep up to date on all new colorectal cancer treatments and research

Please submit applications to:

This job is from CharityVillage