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Overnight Support Worker - LOFT Community Services

Apr 16, 2021
Toronto, Ontario

To help fulfill its mission, LOFT is hiring an Overnight Support Worker. The Overnight Support Worker will provide overnight assistance and support to consumers living with mental illnesses in the Wilkinson Housing Program residences. LOFT is one of Ontario’s largest mental health service providers of its kind. In 2018 LOFT was a Nonprofit Employer of Choice™ Award (NEOC) recipient.


The position works on its own to support the program and residents, thereby creating a healthy, safe and secure environment, by:

  • Building rapport with each individual to enable them to meet the daily requirements of their housing environment and a healthy lifestyle.
  • Assisting with resident routines, maintaining general awareness of the activities or whereabouts of residents in the house, monitoring and reporting on their health and wellbeing, assisting with medications.
  • Resolving issues related to shared living, mediating conflicts between residents, or between residents and neighbours, following-up to ensure satisfactory resolution.
  • Carrying out crisis intervention activities with serious or unexpected problems.
  • Maintaining the operation of the house and property by conducting security, fire, health and safety checks.
  • Increasing residents’ awareness of safety issues; administering basic first aid as required; activating the appropriate emergency procedures or “on-call” system for emergencies or serious occurrences.
  • Identifying potential issues and communicating to day staff, or noting incidents as required; documenting all overnight activity, incidents or events in appropriate logs and files.
  • Assisting those residents with physical disabilities or chronic illnesses by providing care in their daily activities in such areas as feeding, meal preparation, moving or transfers, toileting or incontinence and personal hygiene (grooming, bathing, shaving) when requested or required.
  • Clean and assist clients to clean designated areas of the residence, such as offices, bathrooms and kitchen by sweeping, dusting, washing floors, vacuuming, removing garbage as required or in accordance with established routines and schedules; spot cleaning areas that require immediate attention; washing/drying laundry; providing basic maintenance such as: removing snow and ice from pathways/driveways in winter, changing fuses, light bulbs, etc., reporting on required repairs.
  • Participating in the administration of the program by completing and maintaining the required records such as resident files, activity sheets, incident reports, etc. in accordance with established procedures.
  • Participating actively as a team member in program delivery by providing support and consultation to colleagues, participating in meetings, planning and evaluation initiatives, committees, events or other group activities which promote the wellbeing of the residents and the smooth operation of the house; providing other related assistance as required.


  • Understanding of harm reduction, the logic model and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services.
  • Experience working with the client population in order to apply the theories to practical settings.
  • Knowledge of issues faced by vulnerable adults with special needs, which will include: addictions, cognitive impairments and low income.
  • Sensitivity, with an ability to interact with clients in a positive and supportive manner.
  • An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
  • Excellent interpersonal, communication and counselling skills are essential to work in a team environment and to engage the residents in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
  • A sound understanding of health and safety standards.
  • Good crisis intervention skills.
  • Problem solving skills are required to anticipate and deal with resident issues.
  • Computer literacy sufficient to produce and maintain files, records or statistical information.
  • Written skills are used in keeping records or updating logs.
  • Experience in working with limited supervision but as part of a team of professionals.
  • Good analytical, time management and organisational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
  • First Aid and CPR certification with fluency in a second language an asset.
  • Understanding of cultural competency and anti-oppression framework.
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset.

TO APPLY: Send resume with cover letter to Human Resources, Email:

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or (416) 979-1994.

We welcome and encourage people from equity-deserving communities and intersecting identities to apply for this position.


CLOSING DATE: April 16, 2021

This job is from CharityVillage