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Outreach Specialist (Youth Outreach Worker Program) - YMCA of Greater Toronto

Apr 15, 2021
Mississauga, Ontario

Outreach Specialist
(Youth Outreach Worker Program)
(Part Time Hourly Contract)

Grade: 8

Job Code: 8094

Please submit hourly rate expectation in cover letter

Effective:  Immediately

Reports to: Employment Program Manager                           

Location:  Mississauga City Centre Drive YMCA Centre

Why work for our charity?

The YMCA of Greater Toronto aspires to be a great work place committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Nature & Scope:

The Mississauga City Centre YMCA Centre is a part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth and adults throughout the GTA. The members we serve are unemployed individuals, youth in transition from school to work and adults. The mandate of our programs is to provide learning opportunities, in employment-related job search skills, life-skills, to unemployed adults and youth.

This position provides a range of outreach services to individuals, families and groups to enhance or maintain youth functioning in the community. This position carries responsibility for prevention, early intervention, program development and community outreach services with youth and families under the auspices of the provincial Youth Outreach Worker Program.


  • Maintains, through appropriate communication and coordination, a collective working relationship with other professionals both within and outside of the organization to facilitate partnerships with community groups, and inform the Youth Outreach Worker Supervisor of emerging issues, service gaps and matters of interest and/or concern.
  • Reaches out to and engage at-risk youth, in accordance with the Stages of Change model, which promote assets, competencies and resiliency.
  • Carries out brokerage/advocacy/resourcing functions that ensure youth have access to programs, services and opportunities needed for healthy development
  • Works collaboratively with youth, parents, Health Promotion officers, schools, police and youth service providers to develop effective service delivery plans that ensure that youth have access to programs, services and opportunities needed for healthy development by:
  • Facilitates connections between youth and their neighborhood and promote awareness of the positive role of youth in the community.
  • Implements and maintains strength based and evidence based professional standards of practice within the program, and to that program service standards are in accordance with the Stages of Change model, a Positive Youth Development Framework and relevant legislation i.e., Child and Family Services Act.
  • Engages in regular supervision with the Supervisor of the YOW(s).
  • Engages parents where possible through existing parent groups, faith communities, etc., and provide education, information on issues related to parenting, etc. as well as services available.
  • Maintains service statistics and recording of all services as required.
  • Prepares program reviews as required, and ensure that documentation and service statistics on the Outreach Record (OR) are completed in a timely manner.
  • Participates in required Youth Outreach Program team meetings.
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • University degree or college diploma in Social Services, including Child and Youth Worker, Education or related field
  • Minimum two years of experience working with youth, particularly those at risk, with employment and education barriers and health issues; knowledge of gang and youth violence issues/prevention
  • Demonstrated experience with outreach activities and strategies
  • Demonstrated experience in developing and facilitating workshops
  • Experience working in/knowledge of the community resources in one or more sites would be an asset
  • Knowledge of and sensitivity to the life experiences and needs of youth in the community
  • Excellent communication with youth, community partners, staff and volunteers; excellent written communication skills.
  • A solid understanding of principles of learning for youth and adults
  • Well-developed interpersonal and relationship building skills; ability to establish rapport and excellent communication with members, employers, staff and volunteers
  • Ability to communicate effectively with youth as well with diverse stakeholders
  • Ability to speak a second language is an asset
  • Ability to work in an efficient manner with a high degree of independence
  • Organizational skills and attention to detail
  • Demonstrated ability to work co-operatively and negotiate effectively within a multi-disciplinary team of service providers
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity.
  • Flexibility regarding assigned work hours, including days, evenings and weekends
  • Access to a motor vehicle is an asset for this position
  • The position requires the following Association Competencies: superior competence in: Relationship Building and Partnering; advanced competence in: Effective Interpersonal Communications; and Being Member Focused; fundamental competence in: Ethics and Self-Management; Being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion.

Please send cover letter and résumé quoting

job posting #0399 by Thursday, April 15, 2021 to:

151 City Centre Drive Suite 800
Mississauga, Ontario L5B 1M7

Job offers are contingent upon the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier free. If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About the YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA). In the future we see for our region, everyone will have opportunities to shine their brightest.

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs responding to the needs of our communities. For more than 165 years, the YMCA of Greater Toronto has provided opportunities for people to shine through a variety of programs and services including health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. When you donate to the YMCA of Greater Toronto, you help ensure more people get access to these vital programs that help them connect, grow, and reach their full potential.

Visit to learn more about our work to build vibrant communities where everyone can shine.

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