Opioid Case Manager - ADAPT
ADAPT (Halton Alcohol Drug and Gambling Assessment Prevention and Treatment Services) is one of the largest and most diversified treatment agencies in Ontario. We offer a full spectrum of services to clients experiencing concerns with addictions, mental health or concurrent disorders, as well as to their families and loved ones.
Become part of the ADAPT team; the team that makes a difference, supports its employees in their career development and creates a positive environment to work in.
We are hiring for a Clinical Case Manager in our Opioid Outreach and Treatment Services program
This position will be classified as 1.0FTE
Location: outreach across Halton; office base: Oakville
Contract term: mid November 2019-mid July 2021
SUMMARY: The Opioid Outreach Program Clinical Case Manager works as a member of the Opioid Outreach and Treatment Services team, collaborating on comprehensive care planning and treatment service delivery to meet the individual needs of program clients. The Clinical Case Manager provides preventive, educational and/or supportive care. Services will include withdrawal education, immediate safety planning including overdose prevention information, comprehensive (nursing) assessment, treatment planning, counselling, monitoring of health status, case management and transitional case planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will fulfill these duties and responsibilities personally within the parameters outlined in ADAPT’s Operations Manual as well as the established standards of their professional regulatory bodies (if applicable). Other duties may be assigned at the discretion of the Program Manager, Program Director or Chief Executive Officer.
- Direct Clinical Services: co-ordinates and participates in the direct clinical care of individuals seeking Opioid Outreach Treatment services, specifically:
- Provides specialized opioid use and assessment services through a combination of diagnostic tools, individual structured interviews and motivational interviewing. Completes initial safety planning education for all assigned clients including harm reduction, withdrawal information, safe withdrawal management planning, overdose prevention education, needle exchange program information and OAT.
- Assesses both short and long term existing and potential risks to the client’s health and safety and educates/plans for these accordingly.
- Develops a comprehensive treatment plan in partnership with the client (and additional health care providers where appropriate) that is based on thorough review of assessment information and a harm reduction approach to change.
- Facilitates the implementation of the treatment plan including the provision of individual counselling, coordination and monitoring of appropriate and timely referrals to additional programs /services (e.g. inpatient programs, mental health services, medical care services).
- Completes regular reviews of treatment plan and client progress with treatment goals and identifies revisions to planning as required.
- Assists with program development in terms of changes and developments in best practices with the treatment of opioid dependence.
- Collaborates with community partners through case conferences and consultation for the purposes of coordinated case management and client care, opioid use and opioid dependence education.
- Facilitate psycho-educational client groups as well as groups for family and friends as required.
- Participates in community education and public awareness events as required.
- Participates in agency and community committees and meetings as required.
- Provides consultative services to community agencies, professionals or individuals as required.
- Assists in the promotion of the Opioid and ADAPT programs to community agencies and the general public.
- Provides input to the Operational and Strategic planning as relates to the Opioid Outreach and Treatment Services.
- Participates in clinical supervision and performance evaluations as required.
- Maintains accurate, detailed client file documentation according to agency standards.
- Maintains accurate computer data entry as per agency standards.
- Participates in professional development activities as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and/or abilities required to enter the position.
University degree/ diploma in Social Work and/ or Health-related field plus Addiction/ Concurrent Disorders studies certification, or equivalent combination of experience and education.
LICENSES, CERTIFICATIONS AND CREDENTIALS
- Registered Social Worker (RSW) designation with the Ontario College of Social Workers & Social Service Workers (OCSWSSW) or Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario or Registered Nurse/ Registered Practical Nurse with the College of Nursing of Ontario is an asset.
- Current CPR and First Aid certification is required.
- ASIST training or equivalent is required.
- CPI training is required.
- GAINS certification is an asset.
RELATED WORK EXPERIENCE
- Minimum of 3-5 years of relevant experience.
- Experience in:
- Community development and networking;
- Record keeping and file management;
- Basic life skills counselling, supportive counselling, crisis intervention, advocacy, and group work;
- Managing clients with complex needs in varying stages of change;
REQUIRED SKILLS AND KNOWLEDGE
- Working knowledge of opioids and opioid withdrawal.
- Good knowledge of mental health issues and related legislation, specifically Ontario’s Mental Health Act and PHIPA.
- CBT counselling skills an asset.
- Knowledge of and comfort with the outreach approach to treatment.
- Comfort and experience with Harm Reduction as a treatment approach/philosophy.
- Must undergo a police records check
- Ability to communicate effectively with clients, the community and employees at all levels within the organization.
- Strong active listening skills.
- Ability to effectively present complex information in writing and verbally.
- Ability to read and understand documentation such as operating instructions, procedures manuals and complex clinical reports.
- Interpersonal skills that require an attention to detail and rapport building with clients and colleagues;
- Reasoning Ability:
- Ability to deal effectively with ‘people’ and administrative challenges.
- Ability to exercise sound judgement and apply understanding, based on experience, to carry out instructions given in written or oral form.
- Ability to analyze, prioritize and resolve problems involving a large number of abstract and concrete variables.
- Other Soft Skills:
- Ability to: function independently, maintain effective working relationships with others, work effectively under pressure or deadlines and work outside regular office hours as required, use good judgement to make sound decisions.
- Experienced sense and awareness of ethical boundaries, confidentiality and clinical reporting obligations.
- Good organizational skills.
- Flexible and adaptable.
- Detail oriented.
- Able to work effectively during periods of stress.
- Active time management and scheduling.
- Comfortable with working on an outreach basis.
- Open to learning new knowledge and skill development to enhance one’s ability to work with individuals and their families struggling with Opioid challenges.
- Proficiency with computer programs and electronic database(s).
- Knowledge of Catalyst an asset.
- Ability to learn and adapt to new computer software and applications.
- Community: public places and clients’ homes and/ or ADAPT busy office environment.
- Flexible hours.
- Ability and willingness to work a minimum of one evening a week.
- Manual dexterity required to use desktop computer and peripherals.
- Various physical actions of mobility are required (minimal lifting, sitting for periods of time, moderate wrist motions).
To successfully fulfill duties of the role, current valid driver's licence and regular access to a dependable vehicle is required.
ADAPT is a respectful, caring and inclusive workplace committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.