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Operations Volunteer Lead - The Mississauga Food Bank

Apr 12, 2021
Mississauga, Ontario

Operations Volunteer Lead 

The Mississauga Food Bank’s (TMFB) vision is a Mississauga where no one goes hungry. We relieve hunger in Mississauga by providing and promoting access to healthy food for people in need. Last year, over 1,200 volunteers provided more than 20,000 hours of service.

Job Purpose

  1. Primary staff person responsible to provide a positive work environment for volunteers through effective orientation, job assignment, and supervision in partnership with the Warehouse team and Volunteer Coordinator. Maintenance of a safe and efficient work environment balanced with achieving production goals.

Key Performance Areas

Volunteer Supervision (30%)

  • Liaise with the Volunteer Coordinator to ensure adequate coverage for warehouse needs. Provide requirements and share any information on changes to volunteer responsibilities

  • Based on the tasks assigned to volunteers by the Warehouse Supervisor, assign specific volunteers to various roles for their shift(s). Provide instructions, training, and resources as required

    • TMFB hosts 1-3 daily shifts of up to 20 volunteers to sort, inspect, and box donated food; package bulk foods into smaller packages, and perform maintenance tasks such as sorting and storing recycling and waste or sweeping floors 

  • Support and build the capacity of volunteer leaders (consistent volunteers who have been trained to supervise other volunteers including orientation) for warehouse tasks, effective communication, and achieving goals. Support, encourage, and reward the work of volunteers by providing feedback on an ongoing basis. In the absence of a volunteer leader, provide direct volunteer supervision

  • Provide a working environment complying with health and safety regulations and where positive interactions are modelled and ensure volunteer compliance with safety practices and TMFB values

  • Provide performance feedback to volunteers if they are not fulfilling the role expectations. Partner with the Volunteer Coordinator to address any performance issues with the volunteer

Warehouse Production (60%)

  • Monitor and supervise the food sortation process to meet production quotas and ensure quality control, adherence to TMFB policy on best before/expiry dates, safe food handling practices, and safe transfer and proper storage of product in designated areas

    • Ensure an adequate supply of unsorted food for volunteers to sort by transferring unsorted food from storage locations to the sortation area using a manual or motorized pallet mover. Properly use inventory system to ensure accurate tracking of food

    • Ensure an adequate supply of labels, boxes, tape, and other supplies are available for volunteers, replenishing as necessary during shifts

  • Ensure bulk food packaging (rice, dry beans/lentils, flour) meets production quotas by monitoring product input and ensuring bulk products are bagged, labelled, boxed, stored and ready for use as needed. 

    • Ensure the bulk processing area is maintained and stocked with the necessary equipment and supplies in a safe, clean, orderly, and ready-to-use fashion

  • Transfer food from storage locations to the Food Bank 2 Home program and the on-site emergency food bank as per the request of volunteers and staff 

  • Adhere to warehouse SOPs and assigned individual task checklists including receiving, safe food handling, cold chain, food sortation, waste management, warehouse cleaning, pest management, and order picking

    • Ensure all areas of the warehouse are free of debris, hazards, and cleaned on a frequent basis. At the end of each day, return all equipment to designated areas and ensure proper recharging procedures

  • When required, greet and assist food donors who come to the warehouse to drop off donations, collecting relevant information and entering it in the inventory system

  • Monitor and support the safety of personnel while performing warehouse tasks and report all unsafe activities, practices, and equipment to the Warehouse Supervisor

Other Duties As Assigned and Required (10%)

Education and Experience

  • 2+ years’ experience in a warehouse environment or working with volunteers directly

  • High school diploma or equivalent

  • Familiarity with warehouse policies and practices such as safe food handling

  • Forklift/Raymond Reach/Motorized pallet mover license/certifications desired

Skills, Competencies, and Qualities 

  • Passion. A passion for mission-driven work and personal values aligned with those of TMFB. Concern for and interest in issues of poverty, food security, and/or social justice

  • Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited about work. Can-do attitude. Ability to work autonomously while being aware of the importance of accountability 

  • Communication. Speak, listen, and write in a clear, respectful, and timely manner using appropriate communication tools

  • Technical. Computer proficiency with skills in MS Office and/or Google Apps and inventory management systems. TMFB is a cloud-based, paperless environment.

  • Flexibility/adaptability. Flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions.

  • Problem-Solving skills. Assess situations to determine the importance, urgency, and risks, and make clear, timely decisions which are in the best interests of TMFB

Why Work for Us?

  • Be proud of helping to relieve hunger in Mississauga by providing and promoting access to healthy food for people in need

  • Join an amazing culture where people laugh a lot, pitch in during those “all-hands-on-deck” times, and enjoy celebrating together at birthdays, holidays, and team outings. We work hard to live our values of Community, Collaboration, Excellence, and Integrity 

  • We value the contributions of our staff, so we have a professional workspace, up-to-date technology, and a lunchroom with all the tea or coffee you can drink

  • We offer great benefits including a comprehensive health benefits package, matched group RRSP plan, 3 weeks paid vacation starting in your first year, free parking, and funding for professional development

Role Details


Reports to the Warehouse Supervisor. Frequent interaction with volunteers, donors, and agencies. Supervises groups of up to 20 volunteers at a time.

Position Type:

Full-time, permanent, occasional evening and weekend work required  


Starting salary of $36,000 - $41,000

Physical Demands:

Requires the applicant to be able to stand, walk, sit, and lift/carry up to 50 lbs. Some exposure to non-climate controlled conditions in the warehouse. Use equipment such as motorized and manual pallet movers; safety shoes/equipment required. Some desk work.

We value diversity in the workplace and believe our work is stronger when it benefits from the experience and knowledge of a diverse team. People with disabilities, women, Indigenous peoples, members of racialized groups and members of other marginalized communities are encouraged to apply.   Accommodations are available on request for candidates taking part in all aspects of the selection process.

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