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Operations Manager - Evangel Hall Mission

Sep 22, 2020
Downtown Toronto (CN Tower / King and Spadina / Railway Lands / Harbourfront West / Bathurst Quay / , Ontario

Operations Manager 

You are passionate about solving problems, improving systems, and organizing people and departments. And you thrive working in a positive, fast-paced team. 

Sound like you? Then, you could be the next member of ehm’s Leadership Team! 

ehm provides food, support and housing to Toronto’s most vulnerable, and has maintained our services throughout the COVID pandemic, but we need someone to help manage the increased demands that come with health and safety protocol so that our programs can continue growing and meeting the needs of more community members. As a leader in industry best-practices, we also need you to help us meet our certification and accreditation goals.  

You will assist people who are facing poverty, homelessness, and mental and physical health challenges by working with the management team to keep our systems and infrastructure organized! 


How will you do all this? You will: 

  • be integral in the planning and execution of ehm’s business continuity and risk management plan;  

  • oversee and manage our health and safety protocols (including act as the co-chair the Health and Safety Committee);  

  • support our HR practices by helping to update our policies, and to train and support staff to implement our procedures, and employee handbooks; 

  • manage our equipment and inventory, including our growing supply of PPE;  

  • work with staff and our finance department to coordinate invoicing, and review budgets and expenses to identify trends, and possible efficiencies; 

  • help departments communicate, coordinate and collaborate by making sure information is being shared, by seeking feedback on new procedures, mapping out workflow, and suggesting tools and software to digitize these processes; 

  • work with the leadership team to review and manage our partnership and funding agreements; and 

  • manage our quality assurance activities by managing our data collection activities and our accreditation and certification processes.  

Your personal attributes 

  • You’re a self-starter and able to work independently; 

  • Your colleagues appreciate working with you because you are reliable, and flexible, and you have the ability to pivot quickly; 

  • You love creative problem solving and are very resourceful; 

  • You have outstanding interpersonal skills, tact and diplomacy; 

  • You value the input of others into your ideas and suggestions, and seek feedback to make sure solutions will meet the needs of the organization, as well as the staff, volunteers and clients who will be affected;  

  • You have very strong computer skills and can learn new software and digital tools quickly; and 

  • You are known for your exceptional organizational skills. 

Skills and Experience 

  • Minimum of 5 years experience in a management role, preferably in a non-profit environment 

  • Post-secondary diploma in business or related field 

  • Experience with risk management, compliance and standards 

  • Experience working with a wide range of digital software 

  • Experiencing in managing a department budget and financial management 

Why Work Here? 

  • You will be joining an award-winning charity. ehm is a GTA Top 100 Employer-nominated agency, a past MoneySense Top 100 charity of choice and Charity Intelligence top 10 charity. 

  • You will join a legacy of over 100 years of service to marginalized and at-risk individuals.  

  • ehm is a safe, inclusive place for people from diverse communities, including individuals from the LGBTQ community. ehm is committed to employment and service delivery practices that are free from direct and indirect discrimination, upholding the human rights and dignity of all potential and current employees, clients, residents, donors, and volunteers.  

  • ehm is an employee-centred workplace and focus heavily on collaboration, teamwork and strong communication.  

  • This contract comes with 3 weeks annual vacation. 

Your Schedule 

  • This is a full-time, 18 month contract position. 

  • 37.5 hours per week, Monday-Friday, 9am-5pm. 

Work location and safety 

  • ehm is an essential service under pandemic related emergency orders and will remain open throughout the pandemic. This position is a critical part of ehm’s business continuity and risk management planning. As an essential worker, you will be working full time on the ehm premises, except where accommodation is required due to required self-isolation.  

  • ehm has implemented very strong health and safety practices, supplies all staff and volunteers with required PPE, and require all clients, visitors and contractors to comply with preventative measures established by Toronto Public Health. 

  • We offer generous sick days, robust health and safety policies, and are proud to receive very high ratings for “Health and Safety” in our employee satisfaction surveys. 

To apply

  • Address your cover letter and resume to Attention: Hiring Committee 

  • Application deadline: Sunday Aug 16 at 11:59pm 

  • Applications will only be accepted via CharityVillage's on-line portal 

  • ehm seeks to fill this position as soon as the right candidate is available. 

  • No phone calls or emails, please. We thank all applicants for applying, however only those selected for an interview will be contacted.

This job is from CharityVillage