Mental Wellness Crisis and Intake Worker - Wabano Centre for Aboriginal Health

May 21, 2021
Ottawa (Vanier), Ontario

Mental Wellness Intake & Crisis Worker (Full-time)

You are a calm, personable social worker with a passion for working with Indigenous people.

Your practice of kind, compassionate customer service makes people happy.

You have a love for community that is infectious and want to help in any possible way.

Consider joining Wabano!

Wabano is seeking positive, community-minded team members who are energized by challenge and motivated to serve our community.

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa - one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence. Wabano is proud to be accredited through the Canadian Centre for Accreditation, a third-party review based on accepted organizational practices that promote ongoing quality improvement and responsive, effective community services.

Purpose of Position

The Crisis/Intake Worker is the first point of contact for new clients and completes all initial service assessments and agreements for clients seeking service from the Mental Wellness team.


  • Provide intake to new clients of the Centre;
  • Provide culturally-appropriate direct service including client assessment and referrals, crisis intervention, advocacy, and case management;
  • Provide advocacy and referrals to help clients access relevant community services;
  • Enter all client information and statistical information into the Electronic Medical Records system and other databases as required;
  • Maintaining accurate, confidential, and up-to-date client records, ensuring required information is shared with the organizations receiving referrals, and monitoring referral status of clients;
  • Other administration tasks in order to provide high-quality client care or as dictated by the needs of the organization.


  • Post-secondary completion in Social Service Work or other social services program of study;
  • Exceptional customer service skills and problem solving ability;
  • Experience working in a front-line service role;
  • Able to work and thrive in a high pressure, fast paced environment;
  • Excellent computer skills – experience using an Electronic Medical Records System will be considered an asset;
  • Ability to speak an Indigenous language will be considered a strong asset;
  • Knowledge, sensitivity and awareness of the history, culture and unique needs of the urban Indigenous culture;
  • Excellent organizational skills with strong oral and written communication skills;
  • Proficiency with Microsoft Office tools, particularly Excel, Word and PowerPoint;
  • Ability to work flexible hours including evenings and weekends.


  • First Nations, Inuit or Métis candidates will be given priority, please self-identify.
  • Successful applicants would be required to submit a criminal reference check to work with the vulnerable population.

To pursue this opportunity, please submit a cover letter and resume to This opportunity will remain open until filled.

Tell us your story early! We thank all those who apply. Only those selected for further consideration will be contacted.

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

This job is from CharityVillage
How to Apply