Mental Health Vocational Case Manager - Madison Community Services

Nov 21, 2021
Old Toronto, Ontario


Madison Community Services is a non-profit agency that promotes the independence, health, recovery and community integration of persons with mental health challenges through the provision of mental health case management, supportive housing and a broad range of other programs and services. Madison’s Recovery during Immigration and Settlement (RISE) program that is funded by Immigration, Refugees and Citizenship Canada (IRCC) provides a range of community-based holistic supports and services to newcomers living in Toronto, who experience mental health and addiction challenges during their settlement process.


The Mental Health Vocational Case Manager (MHVCM) will provide short-term vocational case management support services to clients with education and employment related aspirations by exploring different options, assessing clients’ psychosocial needs as well as abilities and setting attainable goals. Reporting to Senior Manager, Case Management Programs, the MHVCM is responsible for assessing and developing individualized vocational plans, refer clients to appropriate schools, pre-employment programs and/or job training seminars, income support programs and help clients overcome barriers to employment.

In addition, the candidate would be responsible for conducting vocational, skills building and job readiness related workshops for RISE clients. The candidate also must be fluent in one or more of the following languages: Arabic, Farsi, and Spanish, in addition to English.


  • Explore and identify educational and/or employment plans with clients who are interested, motivated and ready to pursue vocational goals.
  • Support clients in preparing for employment with resume building, job search strategies, interview skills and developing life skills that is conducive to learning/working.
  • Evaluate achievement of goals and client satisfaction using a variety of methods.
  • Maintain client files and documentation as per agency policies, procedures, standards, guidelines and legal framework.
  • Collection of data including client demographics, service statistics, goal achievement and other systems that may be developed.
  • Connect clients to resources, social networks, and volunteer opportunities in order for them to obtain transferable skills, references and Canadian work experience.
  • Support clients with e.g. stress/anxiety management as it relates to education and employment goals. Educate clients about cognitive distortions, thought records, and the use of mindfulness and relaxation strategies.
  • Facilitate access to desired and needed services, including community supports, social recreational supports, crisis intervention and treatment, among others.
  • Empower & Advocate for and on behalf of clients when needed.
  • Maintain confidentiality and comply with agency standards and all applicable legislation.
  • May assist in the training and supervision of students and/or volunteers.
  • Maintain relationships with networks, related professional organizations and other related service providers.
  • Perform other related duties as assigned by Senior Manager, Case Management Programs or designate in the absence of the Manager.


  • University degree relevant to mental health & addictions is preferred.
  • Must have a minimum of relevant diploma or certificate coupled with 3 years of experience in related adult mental health and vocational case management.
  • Strong written and verbal communication skills in Arabic, Farsi, and Spanish, in addition to English is required.
  • Demonstrated assessment, skill coaching and planning skills. 
  • Good understanding of social determinants of health and how these social factors affect people’s mental health.
  • A demonstrated good understanding of settlement issues and cultural competency.
  • Self-directed and independent but also proven experience in working effectively as a team member and in collaboration with other community professionals.
  • Knowledge of community and employment services as well as resources available in Toronto is an asset.
  • Experienced in group program development and facilitation is an asset.
  • Excellent public speaking and presentation skills.
  • A strong commitment to, and knowledge of, recovery principles and anti-oppressive practice.
  • Demonstrated interpersonal, rapport building and networking skills.
  • Knowledge of and proficiency in current approaches for adult mental health and addictions, harm reduction and client-centered principles.
  • Demonstrated understanding and sensitivity to social and cultural diversity.
  • Anticipates client difficulties or crises and applies crisis theory during these situations as appropriate. Use of appropriate skills and resources to intervene with aggressive behavior and suicidal behavior to maintain safety for all individuals.
  • Vulnerable Sector Background Check / Clearance is required.
  • Training in CPR, First Aid and ASIST is an asset.
  • Proficient in Microsoft Suite (i.e. Word, Excel, PowerPoint, Outlook, etc.)

Madison is strongly committed to diversity within its community and especially welcomes applications from visible minority group members, including women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas, representation and programming at Madison. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We encourage all applicant to review Madison’s website to learn more about us at

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

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