Manager, Youth Leadership Programs - Lesbian Gay Bi Trans YouthLine

Mar 14, 2021
Various Locations, Ontario

LGBT YouthLine is a Queer, Trans, Two-Spirit youth-led organization that affirms and supports the experiences of youth (29 and under) across Ontario. We do this by: 

  • Providing anonymous peer support and referrals; 
  • Training youth to provide support to other youth; and 
  • Providing resources so youth can make informed decisions. 

Our Values and Strategic Plan can be found at  

LGBT YouthLine is seeking a Manager, Youth Leadership Programs to provide day-to-day management to support the development and growth of initiatives and programming focused on building 2SLGBTQ+ youth leadership across Ontario. This position is an active member of YouthLine’s management team working together to achieve YouthLine’s Mission, Vision and strategic plan, in line with our Values and approach. 

The ideal candidate is a collaborative leader with a passion for fostering and centering 2SLGBTQ+ youth leadership, growth, and development. You are a demonstrated self-starter who enjoys growing resources, relationships, and structures to support the ability of communities to thrive. You have a deep understanding and ability to support issues and challenges faced by 2SLGBTQ+ youth, especially youth in non-urban spaces and youth who are Black, Indigenous, and/or gender diverse. You have a personal and professional commitment to anti-oppression, anti-racism, accessibility, and decolonizing work. You have some experience in program and/or people management, and are excited to build your skills, learn, and grow with your role. 


  • $50,000 - $60,000 per year (Commensurate with experience) 
  • 3 weeks’ Vacation and additional Sick days 
  • Health benefits (after completion of 3-month probation) 
  • Professional Development budget 


Program Management and Vision (45%) 

  • Lead and manage the Provincial Youth Ambassador Project and YouthOrganize, ensuring program and funder deliverables are met; 
  • Identify opportunities for program development, ensure that program activities are appropriately evaluated, and facilitate stakeholder feedback; 
  • Identify opportunities for new programming and initiatives to meaningfully engage youth from across the province, in line with YL’s mandate and Strategic Plan; 
  • Develop and implement policies, procedures and evaluation processes to support youth leadership; and 
  • Working with the Management Team, support the development and implementation of strategic and operational plans to further YL’s Mission, especially in relation to increased youth leadership outside of Toronto and in non-urban areas; 

Staff Support, Development, and Supervision (45%) 

  • Manage recruitment, selection, and orientation of program staff, in accordance with Human Resources policies, proceduresa and provincial labour regulations; 
  • Build and lead a healthy team culture of collaboration, accountability, and ongoing mutual growth; supporting your team members in doing new things, taking on new responsibilities, and honing their skills through ongoing coaching, mentoring, and skill-building; 
  • Ensure your remote team is working in a collaborative and mutually-supportive environment, with clear responsibilities and effective work processes that support staff to thrive and meet deliverables; and 
  • Ensure that indirect reports (youth ambassadors, volunteers) have ongoing opportunities for skill development, mentorship, and feedback. 

Administration and Reporting (10%) 

  • Identify and write funding proposals and contracts to support the financial sustainability of existing programs, as well as new programs and services; 
  • Support updates and creation of operational policies and procedures, as needed, especially related to remote staff and programming; 
  • Support committees related to programming and volunteer engagement; 
  • Oversee program budgets and provide guidance to the Executive Director on budgeting and programming priorities;  
  • Oversee development of program reports to Board, Funders, and membership; and 
  • Participate in YouthLine meetings and events, as requested. 

Knowledge and Skills Required: 

  • Extensive knowledge and comfort with the diverse issues facing 2SLGBTQ+ youth across Ontario, including awareness of current issues and trends. 
  • Understands and supports anti-oppression, anti-racism, and de-colonial work through lived, theoretical and practical methods.  
  • Experience and commitment to supporting and working with youth, centering learning and growth.  
  • Understanding or experience supporting youth in suburban, rural, and/or remote settings. 
  • Extensive experience in program development - planning, development, and implementation of community-based programs. 
  • Demonstrated people management – daily supervision, employee and volunteer development, performance management, and mentorship, ideally within a remote work environment and/or primarily with youth. 
  • Demonstrated program development, evaluation, report, and grant-writing skills. 
  • Demonstrated experienced creating and managing program budgets. 
  • Strong time management, planning, and organizational skills to balance multiple priorities. 
  • Strong interpersonal, verbal, and written communication skills to effectively communicate with a broad range of stakeholders.  
  • Ability to address and resolve conflict effectively focused on solidifying relationships. 
  • Strong facilitation and project management skills. 
  • Proficient in Microsoft Office and all its applications. 
  • Demonstrated ability of strong decision-making skills, and results-oriented leadership.  
  • Proven ability to work both collaboratively within teams and independently.  
  • Commitment to ongoing learning and professional development. 

Current Supervision Exercised 

Direct Supervision  

  • Full-time Program Coordinators (4) 
  • Other staff, as required (e.g.: short-term contract staff, summer students, new program staff)   

Indirect Supervision  

  • 20 Youth Ambassadors 
  • 20 – 30 YouthOrganize Volunteers 
  • Episodic Volunteers 

Work Environment and Expectations   

  • Flexible balance required in scheduling of work (based on deliverables required). Daily work is within normal office conditions but occasional evening and weekend work is required. 
  • This position works-from-home and is expected to have access to stable internet; YouthLine will provide laptop. There is the option to work from YouthLine offices in central Toronto, if desired (once we re-open). 
  • Travel: The position may require travel regionally and to different parts of Ontario to support Programming.  A Driver’s License is an asset.  
  • Travel may also be required to the YouthLine office in central Toronto for planning meetings and special events, a few times per year.   
  • The position is supervised by the Executive Director and works closely with the management team (Manager, Peer Support; Manager, Provincial Engagement and Partnerships).   

Application for consideration 

LGBT YouthLine only considers applicants who identify as part of the 2SLGBTQ+ community. Grounded in principles of Anti-Racism and Anti-Oppression, we strongly encourage applications from: Black, Indigenous, people of colour, Trans-feminine people, Disabled people, and people with experiences of migration. We particularly welcome applicants from these communities who are youth (under the age of 29), and/or who live in regions outside of the GTA. Applicants are encouraged to self-identify in their cover letters, which will be kept confidential. 

Submit your resume and cover letter focusing on demonstrated skill and examples of relevant experience, why the position appeals to you, and what you can bring to YouthLine. You are also welcome to submit a video/presentation in lieu of a cover letter, submitted as a link in the email or resume.

We’d like to thank all applicants for their interest in this position and value the time you have put into applying. Due to limited resources and time constraints, only candidates who are selected for interviews will be contacted. 

Please send applications by March 14, 2021 to with subject line: Application for Manager

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