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Manager of Employment Services - Dixon Hall Neighbourhood Services

May 13, 2021
Toronto, Ontario

Reporting to the Director of Employment Services, the Manager of Employment Services is responsible for directing the daily activities and all programs activities of the Dixon Hall Employment Services (DHES) staff, including ensuring that Employment Ontario Performance Measurement System targets are achieved.

The Manager will also engage with and develop partnerships across multiple sectors, including the private sector, non-profit organizations, educational institutions, and unions and secure new business /programs funding through active engagement and outreach; ensure that the organization is represented in various networks and platforms translating those relationships and connections into sustainable employment and training opportunities for DHES clients.

Responsibilities

  • Plan, co-ordinates, directs, and monitor the effectiveness of all operational activities of the DHES.
  • Develop short and long-term operational plans for the efficient and effective operation of the DHES.
  • Lead and supervise the daily activities of the staff team and actively works with staff to develop and maintain a focus on providing excellent customer service.
  • Lead, coach and support staff to meet and exceed Employment Ontario Performance Management System targets.
  • Represent the DHES through participating in, leading relevant community initiatives/partnerships, and established committees.
  • Monitors and reviews DHES statistics and performance and regularly report results to Director, Employment Services.
  • Assist with developing the annual operating plan for the department in order to ensure alignment with the strategic direction of the agency.
  • Develop and implement City Funded programs, including Better Food and Youth Incubator, by developing operational framework and planning.
  • Develop and implement communications and marketing strategies.
  • Develop partnerships across multiple sectors, including private sector, non-profit organizations, educational institutions, and unions.
  • Secure new business /programs funding through active engagement and outreach.
  • Develop and manage specific project budgets and ensures all financial transactions are completed in a timely and efficient manner.
  • Communicate effectively and regularly with stakeholders in order to ensure that, deliverables meet requirements while proactively resolving issues relating to projects.
  • Supervise preparation of reporting requirements for program & contract metrics, measurements and deliverables for new programs.
  • Seek opportunities to ensure a participative working relationship with funders.
  • Develop and implement communications and marketing strategies.
  • Secure new business/program funding through active engagement and outreach.
  • Develop and manage specific project budgets ensuring that all financial transactions are completed in a timely and efficient manner.
  • Coordinate outcome measurements and routine reporting.
  • Communicate effectively and regularly with stakeholders to ensure accurate deliverables and proactively resolves, any issues relating to projects.

Qualifications:

  • A minimum undergraduate degree or college diploma in business, career counseling, human resources, or a related field with a customer service focus.
  • A minimum of 5 years’ management experience in employment services and unionized environments.
  • A minimum 3 years’ experience in business development.
  • Proven experience working with unemployed, underemployed, homeless, and marginally housed individuals; exhibited knowledge of the challenges facing individuals with significant barriers to entering the labour market.
  • Excellent analytical and writing skills.
  • Experience writing grants and proposals.
  • Excellent supervisory and leadership abilities in the areas of human resources, finance, and labour relations.
  • Experience with peer management and stakeholder relationship development.
  • Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
  • Excellent project management skills; ability to plan and implement work plans to deadline.
  • Strong verbal and written English language communication skills; fluency in additional languages, relevant to the communities of service, will be considered an asset.
  • Satisfactory criminal background check.
  • Able to provide a “Clear” or satisfactory Vulnerable Sector Police Check as determined by the operational requirements of the program.
  • MUST be qualified to work in Canada legally for the Employer.

How to Apply

To apply, please email your resume and cover letter as a single Word or PDF document to hr@dixonhall.org by May 13, 2021 at 4:30 p.m., quoting Job ID #21-ES-03 in the email “Subject” line.

Dixon Hall Neighbourhood Services is committed to developing an inclusive selection process and work environment. If contacted for an interview, please advise the hiring manager if you require any accommodation during the interview process. The hiring process is governed by Dixon Hall Neighbourhood Services Race Relations and Employment Equity Policies.

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