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Intake and Referral Navigator - The Neighbourhood Organization

Oct 01, 2021
East York (Thorncliffe Park), Ontario

Program: Mental Health Integrated Support Services

TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO), formerly Thorncliffe Neighbourhood Office, is a community based multicultural, multi-service agency, which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, and the surrounding communities through strengthening the quality of individual and community life.

TNO is actively searching for one (1) outstanding Intake and Referral Navigators to join the new Mental Health Integrated Support Services team.

Program Summary

The Mental Health Integrated Support Services program provides community mental health support services that assist clients in their journey toward their wellness goals by creating multiple pathways and support systems to those who are experiencing addiction and mental health challenges. Program staff engage clients in safe, caring environments throughout the neighbourhoods, with a focus on racialized community members including seniors and newcomers. The program incorporates a harm reduction approach and promotes engagement with mental health and addiction resources in culturally sensitive ways. Staff bring mental health support to the client, and leveraging trusting relationships, journey with clients to find a safe and meaningful pathway to harm reduction, healing and recovery, thereby reducing barriers to access needed mental health and addiction resources.

Position Summary

Reporting to the Manager, Mental Health Integrated Support Services , the Intake and Referral Navigator will engage clients in various settings (individually and in congregate settings) in areas including outreach, engagement and educational events, and support the Mental Health Case Workers by ensuring connecting clients with the resources and supports required.

Main Tasks & Responsibilities

  • Provide intake assessment and support clients in the catchment area.
  • Provide comprehensive information on health programs and applicable community services.
  • Screen, enroll, and orient new clients to health services and programs.
  • Refer callers and community members to appropriate community resources and services.
  • Work closely with the clinical, health, community and social service providers to streamline client journeys, stay informed of service offerings and follow up with clients.
  • Provide information and supportive services to other referring agents, and liaise closely with other service providers to ensure optimum delivery of services.
  • Provide navigation support to clients, including connecting to services and follow up.
  • Provide brief crisis counselling to clients and community members.
  • Develops individualized outreach plans for each assigned service locations in collaboration with other Health Services programs or external service providers.
  • Jointly with service partners, conduct program promotion in community social landmarks.
  • Coordinate activities with other departments and services; participate as part of the outreach committee and support TNO outreach activities.
  • Actively participate in community development activities including advocacy, outreach and community engagement.
  • Input data into appropriate data base as specified by the agency.
  • Maintain required program records and submit required weekly and monthly reports as required.
  • Coordinate activities with other TNO departments and services.
  • Support outreach activities with other TNO departments and services; participate in networks of neighbourhood based service providers.
  • Develop monthly work plan and activities.

Qualifications and Experience Required

  • Community College Diploma/Certificate preferably in Social Services or community based studies or equivalent experience.
  • One to three years’ experience providing frontline services and outreach to newcomers.
  • Analytical and decision making skills to identify and resolve problems, assess client needs, formulate recommendations, develop appropriate service contracts, and determine actions to address the needs of the client.
  • Crisis intervention skills.
  • Experience supporting clients with mental health and addiction concerns would be an asset.
  • Excellent communication skills, both written and verbal in English. Fluency in a second language is an asset.
  • Excellent organizational and coordination skills to respond to fluctuating workloads and respond immediately in crisis situations.
  • Excellent interpersonal skills to liaise with community professionals and health services staff.
  • Social and multicultural sensitivity and/or experience working in diverse neighborhoods.
  • Proficiency with MSOffice, designing flyers and presentations and using other office related equipment.

Logistics - This position will be located within any of TNO’s service locations based on community and program requirements. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.

How to apply -Submit a cover letter and resume (as one file) and any other document supporting your candidature to by 5:00PM October 1, 2021. Please include the position title in the subject line of your email.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups to apply. Should you require accommodation at any stage of the recruitment process please contact 416-467-0126.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

For more information visit:

This job is from CharityVillage