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Intake and Assessment Coordinator - Tungasuvvingat Inuit TI

Sep 25, 2020
Ottawa, Ontario
Entry Level, Early Career

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The Mamisarvik Healing Centre Program delivers Inuit-specific treatment for trauma and substance use disorders. Professional, confidential, non-judgmental recovery and healing services are provided to Inuit 18 years of age or older. Mamisarvik also provides day and residential treatment programming.

TI is searching for an experienced person that has strong intake and assessment skills. A person who listens to understand and respects the diverse needs of potential clients. The successful candidate will communicate effectively, be trauma-informed, and work well in a participant focused service.

The primary focus of this position is to provide accurate and timely assessments for potential clients. This position is responsible for the initial contact with all clients of Mamisarvik and acts as the key point of contact for clients and applicable outside agencies until the client is receiving treatment.

The Intake and Assessment Coordinator will support clients, the clinical team and agencies by:

  • Assessing potential clients: interviewing and assessing the clients’ personal history and current circumstances with the purpose of determining suitability for Mamisarvik’s treatment program;
  • Completing a summary and recommendation report based on client information gathered from the Global Appraisal of Individual Needs (GAIN) assessment;
  • Preparing a briefing package and summary of potential clients for the clinical team before each treatment cycle;
  • Supporting clients by working with community partners to resolve medical, legal, housing, and financial issues that are barriers to treatment;
  • Maintaining current and accurate confidential records of client files in Mamisarvik’s case management system and attend to related requests for documentation in a timely and consistent manner;
  • Creating and maintaining a waitlist for prospective clients for the Mamisarvik treatment programs;
  • Assisting clients with the completion of their application package for treatment; and
  • Coordinating travel arrangements for clients outside of Ottawa when required.


The ideal candidate will have a thorough understanding of intake services and knowledge of Inuit culture, values, Inuit Qaujimajatuqangit and traditional practices. The ability to communicate in Inuktitut is an asset.

Excellent interpersonal awareness, active listening, critical thinking, communication, analytical, and organizational skills are necessary.

The ability to work within a team environment, maintain confidentiality, ensure client privacy, use of computers (word processing, case management system, e-mail and internet) and meet attendance requirements is essential. The working environment involves the occasional requirement to support and respond to clients in distress and/or manage delicate interpersonal issues.

The knowledge, skills and abilities for this role would typically be acquired through a post-secondary degree in social work, counselling, addictions, human service management, or another related field and two years of related professional work experience.

An acceptable combination of related education and work experience may be considered.

Salary and Benefits

  • TI offers a starting salary of $55,000;
  • TI provides paid sick, personal and family sickness leave days, and a comprehensive group benefits insurance plan which includes a 24/7 confidential Employee and Family Assistance Plan;
  • Vacation (3 weeks/year upon hire); and
  • Group RRSP.

Deadline for applications is August 4, 2020

To apply, please submit your resume and cover letter to

The Mamisarvik Healing Centre is located at 25 Rosemount Avenue, Ottawa which is conveniently located close to walking and biking trails and all major transportation access points. It is close to major amenities including gyms, malls, and restaurants. Parking is free on the premise.  

Interested applicants are encouraged to visit our website at to learn more about our programs and services.

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify.  A written test may be conducted to assess the candidates analytical and communication skills. Considering the nature of this position, the successful candidate will be required to obtain a vulnerable sector check and their employment will be conditional on results that are acceptable to TI.

Accommodations for applicants with disabilities are available upon request.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

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