Insurance Administrator, Members Products and Services - Doctors of BC
At Doctors of BC, our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Recognized for outstanding employee engagement and a 'high-trust' culture, it’s our people and the spirit they bring to the workplace that makes us such a Great Place to Work.
Together, we make a difference so our doctors can make theirs.
THE TEAM: Members’ Products and Services
The Members’ Products & Services department provides our members exclusive discounted consumer products and services to members. We focus on three product areas: insurance, telecommunications and Club MD, which is a members’ discount program providing deals on travel, entertainment and more. Along with these products, our service includes licensed, non-commissioned advisors who provide unbiased life and health insurance advice to members in no-cost consultations throughout the province. Our teams of administrators supporting each program offer one-on-one assistance for members, and make every effort to find the best solutions, efficiently resolve issues, and strive to provide an excellent service experience.
THE JOB: Insurance Administrator
Reporting to the Insurance Administration Manager the Insurance Administrator is responsible for the administrative functions of promotions, sales and renewals of programs within the suite of Insurance programs offered to Doctors of BC Members.
WHAT SUCCESS LOOKS LIKE
- Coordinate sales and renewal administration of insurance programs for Members by providing comprehensive information on contracts, enrollments, renewal processes, and program termination.
- Liaise with insurance carriers, biometric collection providers, and health care service providers.
- Engage in continuous quality improvement across all Insurance programs in terms of product, processes and service.
- Solve Member concerns by liaising within the organization and external stake-holder groups to problem solve, develop solutions, and negotiate resolutions with insurers/biomedical collection providers.
- Ensure premium funds are paid and allocated according to the terms of all contracts and proactively work to reduce program costs where possible.
- Build relationships and manage 3rd party servicing on behalf of Members when cases involve external parties.
- Review all insurance applications, Member requests, and insurer communications for accuracy and completeness.
- Add coverage or coverage changes to system files, prepare and issue certificates of insurance, benefit statements and other coverage materials to insured plan participants.
- Prepare cheque requisitions, insurance renewals, generate month-end reports to archive, performs accounts receivable premium invoicing and premium adjustments.
- Maintain relevant system databases, tracking spreadsheets, and adhere to legislated insurance document retention requirements when coordinating the processing of forms and ad hoc Member directives.
- Produce monthly outstanding accounts listings, investigate delinquent accounts and take appropriate action to notify Members and seek payment. Follow-up using multiple contact avenues to collect funds. When appropriate, terminate coverage for non-payment and produce required Member termination notification.
- Coordinate Life and Disability claims including preparation and issuance of claims package to prospective claimants. Assist with insurer notification and document submission, confirm income details with MSP and resulting benefit amount and conduct beneficiary research, confirmation and/or contact.
- Monitor insurer updates until file completion, monitor weekly claims report, conduct annual check of open/closed files, issue closed letters and surveys to Members once no longer disabled.
- Collaborate on messaging for campaigns, Member notifications, and medical office administration manuals.
- Assist with offsite insurance marketing events and presentations where required.
WHAT YOU BRING
- Completion of post-secondary diploma or technical training equivalent to 2 - 3 years of related experience (or an equivalent combination).
- Successful completion of the Certified Employee Benefits Specialist Program courses and/or Principles & Applications of Life, Health, and other Group Benefits considered an asset.
- Knowledge of legislative requirements under the Insurance Act of each province and PIPEDA privacy law.
- High level of computer literacy including comprehension of Windows based systems, intermediate level Word and Excel skills and email and internet capabilities.
- Excellent interpersonal, communication and customer service skills.
- Proficiency with basic mathematical functions and data entry.
- High degree of accuracy.
- Excellent organizational skills, including computer file management.
- Strong analytical and problem solving skills.
- Ability to demonstrate sound judgment.
- Ability to multi-task, balance priorities, and meet strict deadlines.
- Ability to work independently, and as a member of a team.
Doctors of BC has just been named one of BC’s Top Employers for 2019 by the editors of the Canada’s Top 100 Employers Project.
We were also named Canada’s #10 Best Workplaces by Great Place to Work for 2019’s Top 50 Employers in Canada!! Learn More Here!
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.