Human Trafficking Crisis Intervention Counselor - Victim Services of Durham Region

Oct 04, 2020
Whitby, Ontario

Victim Services of Durham Region (VSDR) assists individuals and their families in the immediate aftermath of crime or sudden unexpected tragedy. Operating 24 hours per day, 365 days per year, the only service in the Durham Region providing immediate on-scene crisis, trauma, safety and mental health support services to victims of crime and sudden tragedies. Our programs provide crisis intervention, practical assistance, referrals to a wide range of programs, services and counselling. Services are flexible and portable. The immediacy of this service assists in mitigating the harmful effects of trauma on victim(s) and their loved ones.

Our services are tailored to the needs of each individual and may include: mental health support, systems advocacy, financial assistance, safety planning, accompaniment, assistance in navigating bureaucracies (such as: Criminal Injuries Compensation, subsidized housing, ODSP, Ontario Works, child care services, Police, etc.). Majority of our clients are victims of domestic violence and their children, child/youth survivors of sexual assault, and human trafficking.


This position will provide case management and advocacy to a full caseload of survivors of human trafficking at various stages of exploitation. This position requires a candidate that has a strong understanding of harm reduction and trauma-informed practice. This position requires collaboration with partner agencies, extensive crisis intervention and problem solving skills and the willingness to think creatively to support this population.


Client Service Delivery

  • Provide survivors of human trafficking support to foster safety and empowerment, assess and develop a service plan to address immediate and long-term care.
  • Administer the Victim Quick Response Program for human trafficking victims and liaise with other community services based on the Ministry of The Attorney General criteria program standards.
  • Maintain time-sensitive delivery response for telephone follow-up, office appointments and on-scene requests for service.
  • Responsible for 24-hour response line when on shift, assessing client needs and dispatching volunteers as needed, including attendance on scene as required.
  • Perform other related duties as assigned
  • Attend crisis calls with law enforcement on scene

Office Administration

  • Deliver VSDR service in Durham Region in accordance with the agency's mandate, policies, and procedures.
  • Work cooperatively in a team environment with the VSDR Board of Directors, Executive Director, staff, police and fire services, volunteers and community representatives.
  • Maintain strict client confidentiality as per agency policy and procedures.
  • Document and maintain statistics and reports regarding human trafficking service delivery as required.

Training & Outreach:

  • Build and maintain professional linkages with community service providers relevant to human trafficking.
  • Conduct public awareness activities as required to educate community on VSDR human trafficking initiatives.
  • Actively participate in volunteer and student training, including mentorship and supervision.

Required Qualifications

  • Possess a degree in social services, psychology or related field (lived experience considered an asset) or a combination of education and relevant experience will be considered.
  • Minimum three years direct service experience in crisis intervention and risk/needs assessment with specific focus on survivors of human trafficking.
  • Previous experience working from a trauma-based, harm reduction and sex-positive perspective.
  • An awareness of how sexual exploitation, addiction, mental health and poverty impact victims/survivors.
  • Well versed in anti-oppressive practice and have a strong understanding of the social determinants of health.
  • Excellent communication, interpersonal and organizational skills
  • Knowledge of social service organizations and services provided by community agencies to arrange appropriate referrals for clients, foster co-operation, and build effective partnerships and educational networks
  • Understanding of victims’ issues, the criminal justice system, and the not-for-profit sector.
  • The successful candidate must be able to work evenings and have the ability to travel across the region.
  • Proven ability to use computer software and database tools.
  • Successful completion of a detailed criminal background check.
  • Bilingualism is an asset

Posting Details

Deadline to apply by: August 18 2020

Successful application start date: September 8 2020

No phone calls please, only eligible candidates will be contacted for an interview.

*** All offers of employment are subject to a Criminal Records Check satisfactory to the employer. Prior to making an offer of employment to a candidate, references will be verified and must be acceptable to VSDR. A comprehensive background check will include a police/criminal check, personal history evaluation, financial credit check, education check, license and insurance verification, as well as a home visit may be required. Reference and background checks may not be limited to these and will be approved by the Organization. ***

Victim Services of Durham Region hires on the basis of merit and is strongly committed to diversity and equality of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce. Thank you for your interest in Victim Services of Durham Region.

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