Housing Stability Worker (2 Positions Available) - Welcome In Drop In Centre
The Housing Stability Worker will assist people that are homeless in navigating the shelter program as well as support individuals at risk of homelessness to remain housed. They will also support guests of the Welcome In Drop In Centre, as required, to keep them housed. They will then take the lead role in ensuring that all people are provided with adequate and appropriate supports that will address the complex factors contributing to their history of unstable housing or homelessness. Supervision for the HSW will be provided by the Clinical Manager of The Welcome In Drop In Centre.
The Welcome Drop In Centre values lived experience in our hiring process.
Overview of Responsibilities
- Perform intake for those accessing the shelter
- Connect with and support the individuals/families accessing the shelter at the Drop In and on site at overflow locations
- Relationship and trust building with all Drop In and shelter guests
- Lead role in organizing and coordinating the delivery of services and work cohesively as a team with our community partners.
- Responsible to keep up to date and reliable case notes as applicable to the service
- Person-centered case management
- Intensive housing search assistance
- Ensure a safe environment for the individuals/families accessing our services
- Be willing to help the Drop In Centre support staff as needed. Actively participate in mealtimes and overall support of Drop In guests.
- All team members at The Welcome In Drop In Centre are responsible for working in a clean, healthy and safe manner
Expectation of time management for Housing Stability Worker
Housing Support (45%)
- Assist with person-centered housing searches
- Actively engage individuals/families in securing independent housing, including accompaniment to unit viewings, assistance with unit rental application process, last month's rent deposit, securing income assistance, ensuring rent supplements can be directly deposited, and arranging for furnishings and household items
- Develop and maintain positive relationships between service providers and the individual
- Support individuals in arranging tenant insurance, if necessary
- Support individual with everyday housing repair/maintenance, follow-up to ensure completion on a short-term basis
Case Management (45%)
- Conduct screening and assessment to determine the appropriate housing response and ongoing wraparound services
- Collaborate with client in the formulation of a Crisis Care Plan that is reviewed and modified with client on a regular basis.
- Ensure the organization and delivery of integrated wraparound services is established by liaising and collaborating on a regular basis with local service providers
- Advocate on behalf of individual to ensure appropriate service delivery
- Encourage and facilitate participant engagement in decision-making regarding housing and service interventions
- Assist in developing financial literacy skills, including budgeting and rent payment
- Provide crisis intervention when necessary
- Ensure food security is established at time of move in
- Support participants at appointments (e.g. Food Bank, Ontario Works, medical, psychiatric, counselling etc.)
- Encourage and support participants in become actively engaged in their community through social activities, volunteering, and attending community events
- Take part in case conferencing tables to advocate for client, contributing recommendations for case management
Program Management (10%)
- Maintain documentation on each case and each contact with the participant, and use this documentation to evaluate project outcomes, goals and progress on a regular basis
- Other duties as defined by the Program Manager
- Take part in team meetings to enhance program delivery
Education, Experience and Qualifications
- Relevant education in Social Services – minimum of a College Level or relevant experience
- A minimum of two years’ experience working in the social services field
- Demonstrated knowledge, skills and experience working with community organizations
- Demonstrated understanding of issues related to poverty and homelessness
- Strong interpersonal, emotional intelligence and resilience skills
- Ability to handle conflict and crisis situations effectively
- A thorough understanding of the community and the social issues specifically related to the communities we serve
- Current Standard First Aid Certification, Non-Violent Crisis Intervention training and Naloxone training (if not current will be required to obtain at hiring)
- Ability to carry and operate cleaning equipment
- Aptitude for accurate and efficient computer data entry
- Demonstrated ability to work collaboratively with a wide range of community partners
- Must have a vehicle, a valid G driver’s license, and appropriate insurance as required by the agency. Must be willing to travel throughout Guelph and Wellington County
Your Commitment to understand and uphold the mission and values of The Welcome In Drop In Centre is expected.
Working with and encountering guests who may be under the influence of drugs or alcohol, and/or experiencing symptoms of mental illness can be expected.