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Housing Case Manager - Youth Services Bureau Of Ottawa

Sep 16, 2019
Various Locations, Ontario

Housing Case Manager

Classification: Youth Worker 
Position: Full time temporary (18 months)
Closing date: September 15th, 2019
Salary: $53,601.60-$64,376
Comprehensive benefits and Pension included         

Job Summary:

Under the general guidance of the Director of Community Services and the immediate supervision of coordinator of Housing Case Management and Drop-In Services, the Housing Case Manager will be responsible for case management of clients referred from designated community partners including YSB. Clients will be supported in obtaining stable, long-term housing and connected to other supports to help retain their housing, including education/employment, mental health support, social/recreation, etc.  The work will be completed in accordance with policies and directives established within the YSB.

Principal Duties:

  • Provide ongoing case management services to clients so youth obtain stable housing
  • Ensure ongoing assessment of client progress regarding levels of support needed
  • Connect youth to community supports, links to employment and/or education opportunities, and support youth to retain long-term housing.
  • Work with youth and the Y- or TAY-SPDAT assessments to determine client need with respect to level of housing and any supports required
  • Support clients to develop skills to transition to independent living
  • Provide data / stats, complete reports and other documentation or administrative functions as required
  • Develop or facilitate development of program components as part of a housing case management team
  • Ensure that physical client files are maintained and current within established guidelines
  • Maintain a comprehensive knowledge on current issues relating to youth
  • Participate in identified training to ensure ongoing development of skills and abilities
  • Establish and maintain appropriate community partnerships including with HBCMs in other organizations
  • Commitment to upholding YSB’s values
  • Build and maintain relationships with landlords and support landlord/tenant relationships to maintain housing
  • Ensure familiarity with pertinent legislation, regulations, guidelines and Agency Policies.
  • Attend and participate in supervision and planning meetings
  • Follow safe work practices as established by YSB and the program

Job Specifications/Qualifications:

(The qualifications are appended to the job description and are not intended to be part of the job description)

  • Diploma or degree in social sciences, social work or relevant field
  • Three years direct experience working with youth, and providing case management services
  • Familiarity with community services and agency protocols for referral
  • Proven expertise with client profile (youth 16-24; unstably housed and with varying degrees of acuity)
  • Experience with Y-SPDAT or other assessment tools
  • Demonstrated ability to assess need for support or other resources
  • Demonstrated organizational skills
  • Ability to work variable hours including evenings, weekends and flexible hours
  • Willingness to work in client home, community or other setting as needed
  • Knowledge of Housing First for Youth principles
  • Proven expertise with motivational interviewing to support case planning and ongoing facilitation of housing stabilization
  • Valid driver’s license and access to vehicle required
  • Oral and written fluency in English essential; Oral fluency in French essential
  • Demonstrated computer skills
  • Vehicle required 

Disclaimer: This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.

TERMS OF EMPLOYMENT:  The Temporary employee shall not be entitled to use accumulated seniority to displace an employee in another position at the end of the Term. This position may terminate with a minimum of two weeks’ notice.                               

YSB values diversity.  We are committed to building a workforce that reflects the diversity of our community.  

Accommodation will be made available for applicants with a disability throughout the hiring process.  Applicants must make their needs known in advance.  

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.

Apply On-line with resume and cover letter on

Youth Services Bureau Careers

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