Hostel Support Worker-Intake and Assessment Worker - Fred Victor

Oct 05, 2020
Toronto, Ontario
Entry Level, Early Career


Job Title:                                                              Hostel Support Worker-Intake and Assessment Worker

Type:                                                                     Permanent, Full-Time, Bargaining Unit

Number of positions posted:                               1

Number of Hours:                                                37.5 hours per week. Monday to Friday, 7:30am-3:30pm

Rate:                                                                     $25.74 per hour

Supervisor:                                                         Manager, Transitional Shelter for Older Women

Posting Date:                                                     Thursday, August 6th, 2020

Application Deadline:                                          Thursday, August 20th, 2020

Location:                                                              Transitional Shelter for Older Women (512 Jarvis Street)


Fred Victor is a not-for-profit, multi-service community-based organization that has assisted people living on low incomes in Toronto for over 125 years. We work in partnership with women and men from diverse backgrounds who face poverty, homelessness, mental health issues, addictions, and/or social isolation to address their needs and hopes and advocate for a more equitable society. Please see our website at Fred Victor works with a highly diverse population of people and upholds the values of respect, choice and inclusion.


We are looking to fill 1 Full-time position for a Hostel Support Worker (Intake and Assessment) who will report to the Shelter Manager.  The position provides intake and assessment services to those who are applying to the Fred Victor- Transitional Shelter for Older Women. This position is responsible for conducting one on one interviews and assessments to determine program eligibility and support needs.  It will be the responsibility of this position to ensure a smooth transition of support into our program and services by assessing service user’s individual needs based on indicators of stability. Duties include intensive one on one intake support to seniors with complex needs through co-ordination of services with referring workers and other care providers.



  • Working with clients who are frail, cognitively impaired older adults and seniors with complex challenges, including mental health, physical/medical, cognitive impairments
  • Use of referral forms and other assessment tools as required to assess service user eligibility
  • Maintains and manages all referrals into the program
  • Conduct service user assessments
  • Assess the service users support needs based on indicators of stability
  • Books and completes intakes for all incoming service users, assists all new service users with registration and intake forms
  • Submits completed occupancy forms to finance and maintains files
  • Provides new service users with orientation to the program
  • Use of service prioritization tool to assess new service users’ needs and triage to primary support
  • Administrative tasks such as answering the phone, mail distribution, processing client intakes and discharges, and tracking statistical information and data input into various databases (SMIS, Pirouette)
  • Develop and maintain accurate and up-to-date case management plans in accordance with SMIS/Pirouette privacy guidelines, City of Toronto Shelter Standards and Fred Victor policies and procedures.
  • Make appropriate referrals, provide information and advocate with support services to assist clients with meeting their personal goals and needs
  • Identify, intervene and effectively deal with crisis and conflict situations and deal with emergency situations as they arise.
  • Liaising and supporting external agency staff while they are onsite delivering support services to clients
  • Develop outreach strategies and partnerships with internal and external agencies
  • Developing and implementing appropriate programming activities
  • Cleaning and preparing rooms for new participant intakes
  • Work productively within the team to ensure a successful program delivery. This includes attending and participating in a monthly mandatory team building meeting.



  • 2-3 years' experience working in a residential setting and providing services
  • Experience working with homeless seniors including those who come from racially and ethnically diverse backgrounds, experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transgender
  • An understanding of the functions of Case Management, including assessment, service planning, skills teaching, linking and referrals and monitoring
  • Possess strong skills in crisis intervention, and conflict resolution and be able to have sound problem solving and decision making skills under pressure and be able to create and implement creative solutions
  • Knowledge and awareness of the housing first approach
  • Extensive knowledge of community based resources for low income & elderly people
  • Highly developed ability to work productively within a team setting and also function independently 
  • Ability to work with limited direct day-to-day supervision
  • Well-developed interpersonal skills that will produce effective and productive relationships with the residents, community, external agencies and staff of Fred Victor Centre
  • Strong organizational and administrative skills
  • Highly developed written, interpersonal and oral communication skills
  • Strong understanding of the factors that contribute to homelessness and poverty
  • Computer Literacy and experience working with database systems
  • Completed or registered in all of the 19 mandatory Toronto Shelter Standards training an asset


Working Conditions:

Employee works in office and resident areas of the Transitional Housing building with possible travel outside to external meetings and accompaniments. The shelter is a 24-hour facility. All applicants must be willing to work with frail, cognitively impaired older adults and seniors with complex challenges, including mental health, physical/medical, cognitive impairments and severe social isolation.

Shelter employees may be exposed to potentially threatening situations.  It is an emotionally challenging position and at times a physically demanding job. 

The final candidate(s) will be required to provide a current police reference check prior to being hired


Please submit a resume and cover letter by e-mail no later than Thursday August 20, 2020 by

5 PM to:


Maureen Squibb

Senior Manager, Transitional Shelter for Older Women

Applicants should quote “Hostel Support Worker-Intake and Assessment Worker” in the subject line



We strive to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Fred Victor is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.


This job is from CharityVillage
How to Apply