Full Time Complex Care Worker- Justice Transition Home - John Howard Society of Ottawa

Jan 27, 2021
Ottawa, Ontario

Job Advertisement – Internal/External

Complex Care Worker - Full Time 

Justice Transition Home (JTH)

***Successful Candidates will be scheduled to work 12-hour shifts ***


Position Title: Complex Care Worker                                          

Classification: Support Worker (Level 1)

Employer: John Howard Society of Ottawa                                    

Location(s): Ottawa, ON               

Program: Justice Transition Home (JTH)                                        

Reports to:  Residential Coordinator

Job Term: Full-Time                                                                        

Anticipated Start Date: Immediately           

Salary: $20.36 - 23.24, dependent on relevant experience  +benefits                   

Language:   English Essential; Bilingual (English/French) Preferred.                                                                                                                     

Closing Date:  Wednesday, January27th  2021 at 3pm.

We sincerely thank all applicants who express interest in this position, though only those selected for an interview will be contacted.                                 


      The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve, and is seeking that diversity in applicants for this position.


Position Summary:

Under the supervision of the Residential Coordinator, the Complex Care Worker (CCW) will perform various tasks related to client care, activity monitoring and general program support.

The CCW is the front line of supervisory, professional care within a safe and supportive living environment for adults with a developmental/intellectual disability, mental health and multiple complex needs. The CCW ensures that the standards of excellence are met in a positive living environment with particular attention to residents’ safety, health, well-being, individual service plans (ISPs) and behavioural support plans (BSPs).

The CCW’s attitudes and behaviour must exemplify a high degree of resourcefulness and respect in meeting the varied, often multiple, needs of the residents.

The residents of the JTH have complex needs and are high risk; they may present with behaviours that challenge or create crisis situations. As a result, the working environment can be stressful and there is a risk of resident’s physically acting out.




  • Provide personal support and assistance with activities of daily living (ADLs/IADLs) that are appropriate to the needs of the individual(s) served. This includes but is not limited to personal care (i.e. toileting, bathing, feeding, grooming, etc.), social interaction, inclusion in the community behaviour intervention and house keeping.
  • Mediate conflicts and de-escalate crisis situations using Non-Violent Crisis Intervention techniques, and/or ASIST, and/or First Aid/CPR.; includes the use of physical interventions.
  • Foster the development and mastery of life skills, including but not limited to, meal preparation, nutrition, laundry, shopping, budgeting and communication; based on person-centred planning
  • Provide accompaniment and support to foster community integration and inclusion, by assisting residents to participate in activities in the community which are appropriate to the age and interests of the individual,  encourages new interests, and helps facilitate a process whereby people make and sustain connections in the community.
  • Preparation of all meals and snacks; in accordance with the Canadian Food Guide and resident preferences and need.
  • Ensure proper handling and administration of medication (training provided)
  • Work as part of a multi-disciplinary team in a consistent manner that supports the implementation and maintenance of a resident’s Individual Support Plan (ISP) and the Individual’s Behavioural Support Plan (BSP).
  • Ensure that daily documentation is completed (i.e. Shift logs, behaviour tracking, occurrence reporting, resident updates, etc.)
  • Liaise with bail workers, probation officers, parole officers and local police to support any conditions of release prescribed to a resident.
  • Liaise with families and supports to plan for visits and/or time away.
  • Attend staff meetings and trainings on a regular basis


  • Must be able to work and maintain alertness on 12-hour shifts, including days, overnights, weekends and holidays
  • Ability to cope with challenging situations and clients where there the potential for confrontation, aggression and/or exposure to violence.
  • Successful completion of a Vulnerable Sector Check

Physical Requirements:

  • Ability to lift up to 50 lbs
  • Ability to manipulate (push, pull, drag, etc.) 100 lbs.
  • Ability to complete a high degree of physical activity involving various activities and tasks, such as walking, standing, running, bending, lifting, household maintenance activities.
  • Ability to aide in the provision of physical assistance to people with disabilities as required.
  • The ability to apply approved physical interventions and restraints as per BSPs or approved/trained techniques for crisis situations.

Health and Safety:

  • Ability to effectively and appropriately implement behavioural intervention plans and protocols under the direction of the Clinical Team (Psychiatrist, Psychologist, Behavioural Technician, Registered Nurse, Case Manager).
  • Occasional exposure to communicable diseases; Ability to follow protocols and procedures for infections prevention and control.


  • Bilingual preferred (English/French)
    • Other languages will be considered an asset


Candidate will be a success if they have:

  • Excellent interpersonal skills & client service skills.
  • Ability to develop effective working relationships with staff, peers, program partners and industry contacts in a team environment.
  • Demonstrated flexibility and adaptability.
  • Strong understanding of recovery principles and their application to individuals with developmental disabilities, mental illness and complex needs.
  • Come with an ability to cope with challenging situations and clients where there the potential for confrontation, aggression and/or exposure to violence. This includes a requirement to be physically able to participate in physical interventions as required


  • University Degree/College Diploma in a Psychology, Social Work or Social Services program, Developmental Service Worker Diploma OR Equivalent Experience.
  • One (1) to Three (3) years of experience working with clients with development disabilities and/or mental health with behavioural challenges and complex needs.
  • Experience working in a residential setting.
  • Experience and comfort with crisis de-escalation and challenging behaviours.


Having attained the required skills and certification in:

  • Non-Violent Crisis Intervention & Physical Intervention Skills and Restraint Training (NVCI/CPI/QBS/UMAB/Safe Management)
  • First Aid/CPR/AED (Level C)


  • Bilingual preferred (English/French)
    • Other languages will be considered an asset


Disclaimer: This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  The incumbent may be asked to perform other duties as required.

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