Front Line Worker - St. Simons Shelter

Mar 31, 2021
Toronto, Ontario

Full-time and part-time positions are currently available. The individual will be required to be available for shifts as needed.

Job Description

  • This position is responsible for monitoring the Shelter premises and residents to ensure a safe environment for the residents, volunteers, students, staff and other stakeholders
  • In absence of Assistant Manager or Shelter Manager, perform shift change with previous/next shift
  • Assist residents with the observation of Shelter guidelines
  • Interact with residents equally and in a consistent manner
  • Perform light housekeeping and maintenance tasks to ensure a clean work environment, i.e. help residents with doing their laundry, washroom restocking and clean-up, etc.
  • Conduct internal/external security rounds as required.
  • Complete accurate, objective intake and discharge procedures of all residents admitted into the program where required
  • Ensure Shelter residents store their belongings appropriately. Clear belongings of discharged residents and ensure that they are properly labeled and stored securely for two days
  • Participate in training of volunteer, students and new staff members as designated by Assistant Manager, Shelter Manager or Executive Director
  • Keep updated on Shelter activity by reading logbook
  • Observe Shelter Standards in program delivery
  • Observe confidentiality policy, and use appropriate avenues to share and acquire information on residents
  • Intervene in conflict situations, taking lead role to resolve conflict in the most appropriate manner
  • Ensure accurate and objective documentation of serious incidents within 24 hours
  • Attend staff meetings
  • Work in a staff team setting to further the development of the Shelter program and Shelter as a whole
  • Responsible for keeping accurate daily intake sheets, occupancy reports, shift activity forms, service request reports and log book entries.
  • Perform appropriate phone referral and intake when necessary
  • Perform other duties and tasks as assigned*


  • Completion of all mandatory training as outlined in the Toronto Shelter Standards or the ability to successfully complete such training
  • Knowledge of issues affecting this population and knowledge of emergency and social services
  • Demonstrated commitment to principles of anti-racism, anti-sexism, and to challenging other forms of oppression
  • Demonstrated experience working within a diverse ethno-racial, multi-lingual, LGBTQ2S, and adult community setting
  • Ability to handle emergency situations (conflict resolution and harm reduction skills required)
  • Strong interpersonal skills and commitment to teamwork approach

Job Type: Part-time

Salary: $19.03 per hour

COVID-19 considerations: Staff are provided PPE.

***INSTRUCTIONS ON HOW TO APPLY***: Please send your resume and cover letter to: with job title "Front Line Worker Applicant" in subject line. 

This job is from CharityVillage
How to Apply