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FamilyHome/Supported Independent Living Coordinator - Extend-A-Family Waterloo Region

Jan 26, 2024
Various Locations, Ontario

FamilyHome/Supported Independent Living Coordinator

Extend-A-Family Waterloo Region


  • MSW or BSW (or related Masters or Bachelor level education) with 3 - 5 years related experience
  • Highly developed skills with relationships, supervision, problem solving, community outreach, conflict mediation and advocacy
  • Understanding of, and experience in supporting adults with developmental disabilities, person-centered practice, community development and trauma and crisis informed approaches to support
  • Excellent clinical assessment, mediation, organizational, case-management, oral and written communication skills
  • Can demonstrate critical analysis of family dynamics, impact of trauma, systemic and social issues
  • Proven excellence with interpersonal relationships through the ability to easily connect with diverse groups of people, backgrounds and personality types
  • Ability to manage multiple priorities simultaneously, and to work well under pressure through crisis management both independently and as part of a team
  • Working knowledge of computer applications (i.e. MS Office Suite, Google Suite, web-based database systems, email and internet)
  • Valid driver’s license and insurance; daily access to a reliable vehicle

We, at Extend-A-Family Waterloo Region (EAFWR), recognize that people from underrepresented populations and intersecting identities often face increased discrimination or systematic barriers, and may choose not to apply for a position if they do not exceed the requirements listed in a job posting. The requirements listed are guidelines, candidates do not have to satisfy every requirement or meet every qualification in order to apply.


The FH/SIL Coordinator is responsible for facilitating, supporting and overseeing shared living arrangements and supportive relationships between adults with developmental disabilities and families who provide support to them through the FH program. In the SIL program, the Coordinator is responsible for providing coordination of services and support for adults connected to the program who live on their own in the community. The FH/SIL Coordinator is involved in / assists with the recruitment of FH Providers and FH Respite Providers.  They are responsible for matching and supervising FH Providers, respite providers and Direct Support People.  The FamilyHome/SIL Coordinator will also work with relevant community partners in support of the needs and goals of adults supported in both FamilyHome and SIL.

Hours and Pay: 

  • 37.5 hours per week.  Regular schedule flexible in discussion with supervisor.  Core hours Monday to Friday 10:00 - 2:00.  Occasional pre-arranged evening or weekend work. 
  • Salary Band 8, Starting range: $28.52 to $30.25 per hour
  • Benefits enrollment following three (3) months of employment

Responsibilities and Functions:

Reporting to the FamilyHome/SIL Program Manager, the FamilyHome/SIL Coordinator will:

Provide Support to the Individual receiving support in FH/SIL and the FamilyHome Providers (if applicable) by:

  • Assessing the needs and abilities of adults living with families in the community (FH) and adults living independently (SIL)
  • Assisting in goal planning and liaising between adults supported and any services, agencies and programs involved in their life
  • Supporting and monitoring FH placements to ensure quality of life and advocate on behalf of the person receiving support and/or ensure they have access to suitable advocate(s)
  • Monitoring financial records of the person receiving support and providing support and guidance in the use of personal funds for adults in FH/SIL
  • Assisting with planning and use of Ministry Funding as applicable (i.e. Passport program, etc.)
  • Providing support with problem solving and mediation between the adults supported and respective FamilyHome Providers, Direct Support People, Respite and natural family members
  • Monitoring and assessing ongoing FamilyHome matches and homes
  • Making referrals and assisting adults supported in accessing appropriate community services
  • Facilitating and supporting relationships and visits with the adult’s natural family members as requested

Provide Support to Direct Support People (DSPs) & FamilyHome Providers by:

  • Matching people supported and FamilyHome Providers by performing pre-placement home studies and screening
  • Providing training and guidance in techniques and strategies to meet the needs of the adult supported and assure access to appropriate resources
  • Consulting with respect to care and treatment of adults supported in FH/SIL 
  • Providing consistent and thorough supervision of FamilyHome matches
  • Ensuring Providers and DSPs complete required reports
  • Ensuring that all guidelines and requirements of the FamilyHome Program and related EAFWR policies and procedures are made known and available, and providing assistance with compliance where necessary
  • Ensuring FamilyHome Providers complete and submit accounting/financial records of the person they are supporting, where applicable
  • Participating in the hiring, orientation, training and ongoing supervision and support of DSPs 
  • Assist in the orientation of new DSPs to the organization
  • Identify adults supported in FH/SIL that may match the DSP’s skill set and availability, and facilitate introductions/match visits
  • Complete regular check-ins with DSPs
  • Assist DSPs in addressing issues and concerns related to their work
  • Facilitate development opportunities for DSPs, as requested 

Attend Meetings:

  • Attend supervision meetings with Program Manager as requested/required
  • Attend EAFWR monthly staff meetings
  • Attend monthly team meetings
  • Attend community and/or inter-agency meetings, as required
  • Participate in internal/external committees, with approval and direction of the organization
  • Other meetings as requested/required

Prepare Reports:

  • Keep thorough and up-to-date case notes
  • Complete other reports as necessary/requested (ie. Serious Occurrence Report, Unusual Incident Report, etc.)
  • Caseload, match status and other statistical reports as required
  • Assist with or create website content as requested
  • Prepare special reports as requested

Other Duties:

  • Undertake key activities and new ventures, in conjunction with or as assigned by the Program Manager, Director of Programs, Organizational Development Director and/or Executive Director.
  • Promote growth of an organizational culture that is both inclusive and anti-oppressive.
  • Participate in ongoing personal and professional development opportunities
  • Other duties as assigned or required

Applicants will be required to provide proof of approved Covid-19 vaccination and commit to maintaining vaccination status in good standing as a condition of employment. Alternatively, new staff may adequately demonstrate the need for accommodation based on recognized human rights grounds.

Extend-A-Family is an equal opportunities employer. We are committed to ensuring that people with disabilities have the same opportunity of access to employment.


Threshold Competencies Level 3:

Flexibility - Adapts tactics depending on the situation

Self-Control - Takes positive action to calm self and others

Service Orientation - Takes personal responsibility for resolving service issues

Values & Ethics - Acts in accord with values & ethics even when not easy to do so

Core Competencies 

Advocating For Others - 3 - Calculates impact of actions or words

Collaboration - 4 - Works to build team commitment and spirit

Creative Problem Solving - 4 - Identifies and considers options to solve a problem or issue

Developing Others - 4 - Provides in-depth coaching

Holding People Accountable - 4 - Holds people accountable for performance

Interpersonal Relations/Respect - 3 - Effectively uses empathy

Leading Others - 3 - Obtains resources and takes care of the team


This job is from CharityVillage