This job is no longer available.

Family Support Worker - Reconnect Community Health Services

Aug 26, 2019
Metro Toronto Area, Ontario

Positions Available: 1                                 

Unionized Position: No                              

Hours of Work: 37.50 Hours

Position Type: Full-Time Permanent                                                  

Job Class: Clinical

Reporting to the program manager, the Family Support Worker strengthens the role of caregivers of individuals living with mental illness, through supportive counseling, education, the promotion of self-care strategies, assistance with navigating the mental health system and equipping family members to advocate on behalf of their loved ones. The responsibilities of this position include, but are not limited to:             


  • Assist individuals and families to identify their concerns, increase awareness of and access to resources and appropriate educational materials;
  • Facilitate individual and group counselling sessions for family members;
  • Support caregivers in building healthy relationships, enhancing personal connections, implementing self-care strategies, becoming strong advocates for their loved ones and in developing a sense of belonging and support in their community;
  • Initiate intakes and conduct needs assessments;
  • Refer and link clients and caregivers to a range of community resources, including housing, legal supports, health supports, etc.;
  • Maintain client records, case notes and other supportive documentation related to individual support;
  • Maintain client and service data and adhere to all reporting requirements and service evaluation timelines.

The successful candidate will possess:

  • Relevant undergraduate degree or diploma in social work, counselling, psychology or a related field;
  • Higher educational levels (i.e. Master of Social Work) will be considered an asset;
  • Minimum 3 years’ experience providing supportive counselling to individuals and groups;
  • Minimum 3 years’ experience working with community health or social service organizations, with an emphasis on Community-Based Mental Health;
  • Experience working from a non-judgmental, family centric empowerment framework;
  • Experience facilitating support groups for adults;
  • Have working knowledge of the Ontario Mental Health Act and other relevant Acts as they pertain to this position;

Key skills and abilities we are looking for:

  • Excellent verbal and written communications skills;
  • Demonstrated counselling and referral skills; and ability to effectively link clients to supportive services;
  • Demonstrated group facilitation skills;
  • Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities;
  • Self-directed and independent, but also experienced in working effectively as a member a team, which includes internal and external stakeholders;
  • Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
  • Fluency in a second language is a strong asset and preferred;
  • Valid Driver’s license and access to a personal vehicle is required.

Special Requirements:

  • Criminal background check;
  • Must be willing to work flexible hours including evenings, as required.

Who we are:

Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns.

Application Process:

All interested applicants who meet the qualifications listed above are invited to submit a cover letter and resume to by Monday, August 26, 2019. Please reference "Family Support Worker" in the subject line of your email. 

To request an accommodation in the application process, contact us by phone at (416) 248-2050 ext. 5288

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Community Health Services

1281 St. Clair Avenue West

Toronto, Ontario M6E 1B8

Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code.  We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply.  We recognize that equitable access to employment is an agent in social change.

This job is from CharityVillage