Family Partnership - Program Manager - Children's Mental health Ontario

Oct 04, 2020
Toronto, Ontario
Entry Level, Early Career

The Program Manager will work with the CEO of Children’s Mental Health Ontario and other key stakeholders to develop high level objectives and oversee the overall direction of the program. They will be responsible for supporting the regional Chapter s and Chapter Leaders, financial management of the program, which includes identifying and pursuing new funding opportunities, as well as developing and monitoring project budgets, and other day-to-day project management. The Family Partnership Program is built on the foundation of co-design with families.  The Program Manager must actively seek family input and expertise on the development of initiatives and activities.

  • Develop and execute an annual plan for the Family Partnership to include:
    • establishing a formal learning and development strategy with supporting tactics to enhance the skills and capabilities of the Chapter Leaders
    • expanding peer support for families in Ontario including altering engagement methods to better involve family who identify as members of communities or populations who have historically and contemporarily been underserved and oppressed
    • developing resources to support chapter leaders and families
    • identification and application for funding opportunities
    • inclusion of family voice in CMHO’s policy and advocacy work
    • measurement and reporting on goals – quarterly/annually
  • Lead communications, in collaboration with the Director, Strategic Communications, for the Family Partnership stakeholders  
  • Identify, develop, and strengthen relationships with key partners, decision makers, and stakeholders
  • Establish a Continuous Learning Environment to maintain the overall health of the family partnership program by consistently evaluating engagement practices and integrate feedback to advance engagement practices
  • Oversee the administration of the program
    • Develop and manage the volunteer policies of the program
    • Develop and monitor project budgets and provide quarterly reports to CEO
    •  Identify program risks and develop plans, policies, and procedures to mitigate the risk


Requirements/Proven Experience:

  • Possesses well-developed interpersonal and relationship management skills, supported by sound critical thinking, problem-solving, change management and conflict resolution skills to interact effectively and build respectful and collaborative relationships
  • Post secondary education  
  • Program management experience
  • Understanding of basic principles related to sustained and successful family engagement
  • Knowledge of the peer model and values
  • Demonstrated commitment to principles of equity, inclusion, respect, and social justice
  • Demonstrated adaptability, diplomacy, and tact as well as understanding of the sensitive nature of youth mental health system with respective to lived experience of families
  • Demonstrated success working within inter-professional teams and in partnership with groups such as service providers, people with lived experience and decision-makers
  • Familiarity with budget development and monitoring
  • Competency in Microsoft applications including Word, Excel, and Outlook.


  • Lived experience with mental health challenges an asset
  • Knowledge of the child and youth mental health sector  
  • Fundraising including writing and administering grants/donations  
  • Demonstrated ability to establish standards of personal conduct, including respect and confidentiality
  • Demonstrated ability to work with clients and stakeholders of diverse cultural and social backgrounds
  • Demonstrated understanding of effective approaches to engagement
  • Peer support facilitation training


  • Cultural effectiveness
  • Embraces Inclusion and tolerance to ambiguity
  • Empathy
  • Commitment
  • Resiliency; adaptability
  • Client-centered
  • Team leadership
  • Strategic orientation
  • Business acumen
  • Partnering and relationship building
  • Integrity
  • Critical thinking
  • Sound judgment 
  • Risk management
  • Communications – written / verbal/ facilitation
  • Self-motivated; able to take initiative.
  • Independence
  • Teamwork; collaboration
  • Ability to manage pressure from multiple demands / stakeholders and to prioritize work.
  • Time-management
  • Analytical
  • Self-motivated; able to take initiative
  • Problem-solving
  • Integrity
  • Ability to present information in a clear manner
This job is from CharityVillage
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