Family Navigator - Toronto Military Family Resource Centre

May 14, 2021
Toronto, Ontario


The Toronto Military Family Resource Centre, MFRC, is a community-based, charitable organization focused on the delivery of the Military Family Services Program.  The MFRC offers engaging and encouraging support services to current and former Canadian Armed Forces (CAF) members, and their families, residing in the Greater Toronto Area, while considering the unique challenges and needs of military families.



Reporting to the Executive Director, the Family Navigator seeks to establish a support network and develop pathways to service for military and Veteran families throughout the Greater Toronto Area.  The Family Navigator will be knowledgeable of and build relationships with both military and civilian social service organizations and will collaborate with a multi-disciplinary team to provide support, coaching and case management support for military families while they navigate the challenges and transitions associated with the military lifestyle.  This is a full time, contract position, one year in duration with the possibility of extension.  



  • Provide centralized intake interviews for clients/families seeking, and accessing services at the MFRC;
  • Assess client/family circumstances and needs within the context of military lifestyle challenges and transitions, and the domains of wellbeing;
  • Work closely with the Centre’s mental health team to provide crisis support/referral in response to immediate client/family needs;
  • Develop client/family centered service pathways that address client/family needs through MFRC services and supports or community referral;
  • Provide support, coaching and case management for clients/families navigating service sectors and systems;
  • Prepare, deliver, and facilitate information sessions, psycho-educational workshops and peer-support groups; 
  • Develop and maintain partnerships with community service providers and work in collaboration to facilitate referral pathways to programs, services, resources, and activities that address the challenges and transitions associated with the military lifestyle and the domains of wellness;
  • Act as subject matter expert and facilitate the education of community-based service sectors on the unique aspects, challenges and transitions associated with the military lifestyle;
  • Identify gaps in services and develop recommendations to address the unique needs of the military lifestyle;
  • Research, develop and maintain service/resource inventory;
  • Support the promotion of MFRC programs and services to the military community throughout the Greater Toronto Area;
  • Maintain accurate and timely client records and service statistics within the MFRC’s client information system;
  • Participate in the budget development for programs, service, and resource.



  • Ability to work as a member of a multi-disciplinary team, in a social service setting;
  • Experience delivering mental health services, psychoeducational services, and/or crisis intervention;
  • Skilled in interviewing and conducting client needs assessments, client case management and coaching;
  • Experience working with a wide cross-section of the community representing diverse backgrounds, cultures, and socio-economic circumstances;
  • Ability to develop and deliver information sessions, and facilitate group programs and meetings;
  • Knowledge of both military and civilian community services, programs, and organizations throughout the Greater Toronto Area;
  • Experience developing and maintaining community and stakeholder relationships; 
  • Experienced in use and maintenance of client information systems;
  • Knowledge of the CAF community.



  • Completion of a Bachelor’s Degree in Social Work, Human Services or Mental Health Services, OR 
  • Completion of a College diploma in Social Services;
  • Demonstrated application of education in a work setting;
  • Military/Military Family experience considered an asset;
  • Interviewing and crisis de-escalation techniques training considered an asset.



  • Highly detail oriented with excellent organizational and time management skills
  • Innovative and takes initiative
  • Excellent communication skills
  • Flexible and comfortable with change
  • English language skills, essential
  • French language skills, an asset



  • Flexible works schedule, typical work hours Monday – Friday, 8:30am – 4:30pm
  • Office environment – Business Casual Dress Code
  • Client facing position
  • Included in union membership


The Toronto Military Family Resource Centre is committed to developing a highly skilled and diverse workforce that reflects the diversity of the military and Veteran family community that we serve.   We welcome and will accommodate applications from individuals of all abilities.


Deadline to apply:  May 14, 2021, 5:00pm


This job is from CharityVillage
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