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Family & Child Worker - SNAP® Boys/Girls - Tropicana Community Services Organization

Sep 18, 2020
Scarborough, Ontario
Entry Level, Early Career

Job Posting – Contract



Job Title:                      Family & Child Worker - SNAP® Boys/Girls

Position Type:              Permanent, full-time

Department:                 Counselling

Location:                      Scarborough, ON


Tropicana Community Services is seeking an experienced Family & Support Worker to deliver the SNAP® program to engage often hard-to-reach clients and work collaboratively with the family to develop a treatment plan tailored to their individual strengths and needs, managing risky behaviours when necessary.  The SNAP® program is being implemented under the Ontario Black Youth Action Plan.  Assistance will be provided in a culturally appropriate manner to children, youth and families, especially those from the Black and Caribbean communities, to address issues/problems that may be having significant impact on various aspects of their lives. 

SNAP®, which stands for Stop Now And Plan, is an evidence-based behavioural model that provides a framework for teaching children age 6-11 struggling with behaviour issues, and their parents, effective emotional regulation, self-control and problem-solving skills.  The primary goal of SNAP® is to help children to stop and think before they act, and keep them in school and out of trouble[LTT1] . 


 Key Areas of Responsibility:

  • Assess child and family strengths and needs, including risk identification
  • Develop treatment plans and goals in conjunction with the family, addressing risk management
  • Provide internal and external case management, service co-ordination and advocacy
  • Facilitate various treatment plans, including but not limited to: individual, family and group counselling with parents and child
  • Effectively liaise, consult, and collaborate with other service providers including, but not limited to, schools, child welfare and police
  • Implement SNAP® therapeutic model guided by CBT framework and other therapeutic modalities as needed
  • Follow program guidelines including the writing of report and record keeping
  • Participate in quality assurance, evaluation, data collection and research activities
  • Manage high-risk and aggressive behaviour in accordance with agency standards
  • Conduct discharge planning with families
  • Actively participate and make use of on-going clinical supervision
  • Participate in committees internal or external to the agency
  • Develop, co-ordinate and facilitate community education workshops relevant to service users
  • Supervise students or volunteers
  • Work flexible hours to meet the needs including at minimum 2 evenings a week and weekends


Skills & Qualifications

  • University degree and relevant experience in social work (BSW, MSW)
  • Current registration, in good standing, with the Ontario College of Social Workers/Social Service Workers
  • Valid police clearance, including Vulnerable Sector Screening
  • Lived experience of the Black, African & Caribbean community, in particular, knowledge of cultural diversity and anti-Black racism issues
  • Valid Ontario driver’s license with clean driving record
  • Familiarity with the fundamentals of Cognitive Behaviour Therapy,  parent management training and behaviour management
  • Knowledge of a variety of theoretical approaches including, but not limited to, Solution Focused Brief Therapy,  Systems, Attachment, Feminist, Aggression Replacement Training and Transtheoretical Model
  • Experience providing advanced counselling, crisis intervention and group facilitation, in a culturally sensitive manner,  to families from the Black and Caribbean community, experiencing parenting challenges, child mental health and/or behavioural issues
  • Understanding of trauma and attachment in relation to violence against women and children issues
  • Experience planning, facilitating and evaluating groups and workshops
  • Excellent verbal communication and presentation skills
  • Exceptional written skills
  • Proven time-management, organization, engagement and sustainability skills
  • Ability to work independently and effectively with minimal supervision
  • Demonstrated ability to motivate others
  • Good rapport with children, youth and their caregivers
  • Proficient computer skills, especially in Microsoft Office applications
  • Ability to attract the community to the agency using innovative and exciting strategies
  • Demonstrated initiative, enthusiasm, creativity, versatility and adaptability skills


Health and Safety

  • Proactively supports the Health and Safety of the organization
  • Follows policies and procedures and Health and Safety standards and works in a safe manner
  • Follows all protocols


Reporting Relationship:

Manager, Counselling


Working Conditions:

 Location:                      Tropicana Community Services - Head Office

 Environment:                Office, indoors

 Hours:                         Monday – Friday 9 a.m. to 5 p.m.

 Extended Hours:           Evenings required during group programming; occasional weekends as required

 Dress Code:                 Business casual

Mobility:           Car required

Start Date:        September 2020

Salary:              $ 45, 000


Please reply in writing by 12:00 PM August 14, 2020 to:

Hiring Committee

Counselling Department

Tropicana Community Services

1385 Huntingwood Drive

Scarborough, ON M1S 3J1

Fax: 416-439-2414



Tropicana Community Services is committed to creating an inclusive, barrier-free recruitment and selection process. Please inform the Human Resources department, at the time of your application, of any requirement for accommodation in order for us to assess all employees in a fair and equitable manner.

Interested employees are asked to submit a completed résumé, cover letter, no later than 12:00 PM August 14, 2020 to,

We thank all candidates for the interest shown, however, only those selected for an interview will be contacted.  No telephone calls please. 

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