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Director, Operations - Alzheimer Society of British Columbia

Sep 26, 2020
Vancouver (East Fairview / South Cambie), British Columbia
Entry Level, Early Career

About US

Alzheimer’s disease is a progressive degenerative disease that effects over 560,000 Canadians with experts suggesting this will increase to over 2.2 million by 2031.  The Alzheimer Society of B.C. is an innovative not for profit organization supported by passionate volunteers and managed by engaged, creative and forward-thinking leaders.  The Society raises approximately $9 million annually to design and deliver cutting edge programs and supports to assist persons affected by Alzheimer’s disease and other related dementias.  With a clear vision and mission, the Alzheimer Society is perfectly positioned for meaningful and relevant growth.

About YOU

As a truly great, hands-on collaborative leader you are interested in having a positive and meaningful impact on those managing Alzheimer's disease and other dementias.  You thrive in fast paced, dynamic environments and are passionate about working with a management team and program staff to support the organization and strengthen its service delivery and capacity.  You are a critical thinker who appropriately challenges cultural norms as needed and excels in multi-stakeholder environments that are ever changing. 

About the POSITION

The newly created position of Operations Director, will work closely with the CEO and other senior leaders to implement and operationalize strategies that ensure excellence in the execution of the Society’s overarching strategic plan.  With a strong focus on the Society’s mission, this position leads and supports the continuous improvement of all processes within the assigned portfolio. The incumbent will work as a team player representing assigned functions at the senior leadership table.  To start, the Director will be responsible for the overall management and tactical oversight of; Programs & Services, Facilities, and Volunteer Services.  Additionally, this position will act as an internal complement to the CEO’s outward facing responsibilities. 

Responsibilities/Accountabilities

  • Oversees effective daily operations for all assigned portfolio areas.
  • Establishes a province-wide, operational framework and infrastructure to support planning, service delivery and management of all physical, human and budgetary resources within portfolio.
  • As a critical member of the senior leadership team, the Operations Director assists with the organizational strategic direction, offers suggestions for operational efficiencies and supports peers to ensure overall organizational success.

PROGRAMS AND SERVICES:

  • Focusing on client-related programs and education delivery, ensuring all programs; First Link service model, physical wellness programming, client and familial support programming, are well managed and responsive to client needs.
  • Ensures a solid balance of rural and urban services as well as culturally appropriate service delivery modalities to the many diverse communities the society supports.

VOLUNTEER MANAGEMENT:

  • Ensures province-wide volunteer services provide strong support to achieving the Society’s vision and mission.
  • Supports all aspects of the volunteer management function, including, but not limited to recruitment, training, engagement, management and administration.

FACILITIES:

  • Maintains appropriate oversight of all the Society’s offices, facilities and operational contracts.
  • Ensures consistent application of core building and operational support services across all provincial offices.

Experience/Skills/Education

  • University degree in a relevant field; post graduate work in health, not for profit management or social work preferred; PMP preferred;
  • A minimum of 8 years of progressively senior management experience preferably in the healthcare field supporting programming and services for people with significant medical and health concerns;
  • Previous experience managing a diverse operations portfolio including the functional areas of, programs and service delivery, volunteer management and facilities; 
  • Strong business acumen as demonstrated through the leadership and implementation of effective business and strategic planning processes, development of new business models and successful operational strategies;
  • Proven experience developing successful working relationships with Board of Directors and member-based committees would be an asset;
  • Exceptional leadership skills with a commitment to collaboration, joint-accountability, and strong relationship building;
  • Proven success developing strong and collaborative teams with a positive, proactive, and engaging leadership style.
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