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Director of Services - Canadian Mental Health Association, York and South Simcoe

Sep 23, 2019
Vaughan, Ontario

Director of Services

Closing Date: September 23, 2019

Permanent, Full-time, 35 hours per week, Evenings and Weekends may be required

Competition #: 2019-069

Our Mission: As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.

Our Organizational Values:

  • Client and Family Centered – through partnership, accountability and action
  • Culturally Competent – to provide the best service and work experience
  • Innovation – to bring value to our community

Team Values:              Trust, Respect, Communication and Teamwork.

Hours of work:            35 hours per week. Flexible evening and weekend hours will be required.

Location:                      Vaughan with travel across York Region and South Simcoe

Job Profile:

What started as a Mental Health Service in York Region and South Simcoe, has now transitioned to proudly serving residents across the Province of Ontario. As we continue to grow our team, we are looking for a Director of Services to join our passionate, dedicated, and “BRAVE” team!

The Director of Services provides overall support and management of programs and services offered by CMHA. The Director of Services participates as a member of the leadership team and is responsible for identifying, establishing and developing community services. The Director will lead program development and innovation for assigned program areas. The Director will explore best practices in service delivery and lead change management strategies for continuous quality improvement. The Director will engage communities to build a strong mental health and addiction system in York Region and South Simcoe, but also across Ontario. They will contribute to the agency’s corporate management agenda by providing strong strategic leadership for all aspects of mental health services. The Director of Services will work in strategic collaboration with the leadership team, to drive performance, sustain high levels of employee engagement, facilitate effective change management, and develop and sustain a leadership culture across the organization that aligns with and achieves the agency’s strategy, mission, vision and values.

This position provides overall management of the protocol driven, evidence -based initiative Bounce Back: Reclaim Your Health and other evidenced-informed biblio-therapies as identified as part of the Ontario Structured Psychotherapy program at CMHA-York and South Simcoe. This intervention is delivered by coaches and clinicians who support participants to use CBT-based structured materials to address depression and anxiety people 15 years and older.

In addition to compliance with all organizational policies and procedures, the Director is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.


  • Bachelor’s degree in a health or social service discipline (e.g. occupational therapy, nursing, social work, health administration, etc.)
  • Minimum of 5 years’ experience in a comparable role
  • Demonstrated ability to lead and engage in executing strategic change
  • Extensive experience cultivating diverse networks and leading community outreach initiatives, leveraging diversity of people and thinking to create innovative solutions
  • Strong knowledge of best practices in serving marginalized populations
  • Extensive management and leadership experience at a senior level accountable for multiple programs
  • Experience in the non-profit sector, ideally in a health or mental health
  • Proven leadership, organizational, interpersonal and communication skills
  • A second language (Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset
  • A valid Canadian driver’s license, a minimum $1,000,000 third party liability insurance

This position reports to and is supervised by the Senior Director of Provincial Initiatives.

Working Conditions: Office work


In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

Why work for CMHA York Region?

We are team committed to our vision of mentally healthy people in a healthy society. That means we respect that our clients are the experts in their recovery journey and our role is to provide support, resources and opportunities based on their hopes and dreams. It means that we foster and encourage an entrepreneurial spirit to create, implement and sustain innovative, evidence based and transformational impact. We seek out and build partnerships, collaborate and share knowledge to be the most culturally competent team and fully integrated service delivery partner.

Our team cares for each other. We have our own team values of trust, respect, teamwork and communication. We hold ourselves accountable and we celebrate our wins. Because we risk, we learn and we take the opportunity and time to constantly improve our skills, the way we function as a team and ultimately deliver services.

We are a team committed to mental health for all. Join us and be part of providing great care in great communities!

Application Procedures:

If you are interested in this opportunity, follow the link on this posting or visit our Career section of our website. Complete the application form and submit cover letter and resume (PDF or Word) together as one (1) document / attachment in the Resume section, outlining how your experience matches our requirements, to the Human Resources Department quoting Competition # 2019-069.

CMHA, York Region Branch supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome people with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTTQ+, visible minority and immigrant communities to apply.

To request this posting in an alternate format or to request accommodation in the application process, email

Online:, under CAREERS section

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Please be advised that if you are currently active in another recruitment cycle, you will not be eligible for this position.

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