Custodial and Security Overnight Worker - Christie Welcome Refugee Centre

Apr 18, 2021
Various Locations, Ontario

We are a charitable organization that operates a City of Toronto emergency shelter for refugee claimant families, with support from the City, Province of Ontario, community groups, churches, foundations, and individuals.  We provide basic orientation to life in Canada, assist with the preparation of documents to make a refugee claim, make medical and legal referrals, and provide a community of support.  At full capacity, our Emergency Shelter has 30 rooms with 76 beds to accommodate refugee families.  Each family has a separate bedroom and shared bathroom facilities.  There is a communal kitchen and dining area which provides all meals and snacks for residents.

A full-time (37.50 hours per week) Custodial and Security Overnight Worker is required to work independently from 11:00 p.m. to 7:00 a.m. Monday through Friday (with occasional weekend work when needed).   A collaborative member of the Shelter team, the incumbent must be reliable, detail-oriented, flexible and organized. This key role provides important custodial and security duties during the overnight shift, as well as responding to emergency situations, to ensure the shelter operates safely and efficiently.  The incumbent will also provide compassionate support and respond in a timely manner to the needs of residents. 


  • Clean designated offices, program rooms and common areas of CRWC (e.g. sweeping, vacuuming, emptying garbage bins, disinfecting areas, restocking supplies, etc.).
  • Perform regular security checks per shift on all exterior doors of Christie Refugee Welcome Centre and surrounding areas (i.e., rear parking lot, building alleyways etc.) to ensure resident apartments and offices are secure. 
  • Ensure shelter residents’ inquiries and requests are responded to when needed, by providing appropriate information, services, or support.
  • Occasionally may handle new admissions and resident discharges during the shift in accordance with CRWC’s Policies.
  • Occasionally assist non-resident families and individuals and provide courteous referrals to City Intake and other organizations that can provide further support to secure emergency shelter.
  • Assist head cook setting up for breakfast on a regular basis and occasionally provide food to shelter residents when needed, e.g. on specified holidays when meal service is offered during the overnight shift.
  • Responsible to complete a variety of monthly inventory reports (e.g., first aid kits, cleaning supplies etc.) ensuring alignment to CRWC Policies and WHMIS.
  • Complete Daily and Weekly checklists outlining completed responsibilities and relevant information including trends, issues or concerns observed during overnight shift.
  • Ensure all admissions, discharges and /or incident reports involving residents are updated on SMIS; ensure all pertinent communication to other CRWC staff is reported in the organization’s Communication Logbook.
  • Amenable to handling a range of miscellaneous tasks as directed by Shelter Manager or other members of the Management team (e.g., shoveling walkways when needed, washing emergency linens and mattress covers, etc.) 


Educational requirements will ideally include a 2-year social services diploma or degree in social sciences/social work or the equivalent experience.  Front line experience within the settlement sector is preferred.  Demonstrated experience and/or expertise in the following areas: relational skills, emergency first aid & CPR training, crisis intervention, report writing, the ability to multi-task, be proactive, flexible, and motivated to effectively work as part of the broader Shelter team.  The successful candidate will understand the plight of refugees; engage others in a culturally sensitive manner; manage conflict situations with skill and diplomacy.  In accordance with the CRWC’s’ Child Protection Policy, a satisfactory Vulnerable Police Check clearance is required as a condition of employment.

CRWC offers a collegial work environment and is centrally located at Bloor and Christie Streets in Toronto.

The Christie Refugee Welcome Centre is a place of welcome, safety and support for refugees.

Our Core Values

  • We are Christian
  • We respond to refugees with dignity and respect
  • We are resilient and responsive to the changing needs of refugees
  • We are committed to children and families
  • We partner with others to serve refugees more effectively
  • We are advocates for refugees

Interested and qualified candidates are invited to forward a resume with accompanying cover letter to:

All applications are appreciated; however, only candidates selected for an interview will be contacted.

Closing date for applications:  April 18, 2021 at 11:59pm

This job is from CharityVillage
How to Apply