CRM and Administrative Coordinator (Bilingual Preferred) - ADR Institute of Canada, Inc.

Apr 19, 2021
Toronto, Ontario

ADR Institute of Canada (ADRIC) is a highly respected not-for-profit professional association providing services and benefits to members (~ 2,500 dispute resolution professionals - mediators, arbitrators, etc.), our regional affiliates, corporate members and the public.

Our office is bright and busy, with 7 staff (although most are currently working from home). The work is interesting and our members are great.

Summary of Role and Responsibilities


  • Updates and maintenance of CRM system including data management, reports, queries, event registration set-up, distribution of mass emails, troubleshooting, etc. (training available in iMIS CRM system)
  • Updates to CRM-based websites and member portals
  • Creation of online forms and processes
  • Liaise with iMIS consultant on further developments of the platform
  • Learn and implement new initiatives in CRM to streamline processes and help grow revenue
  • Liaise with iMIS Support and process service tickets as necessary

Professional development webinars, events and courses:

  • Liaise with speakers or instructors on scheduling and to get photos, bios, session descriptions, etc.
  • Apply for CPD attendance credits; send certificates
  • Post events to websites and internal and external online calendars
  • Assist with assembling or composing eblasts to promote events and courses
  • Liaise with sponsors on entitlements, etc.
  • Schedule, coordinate and record webinars (Zoom) and practice sessions; edit and post to website
  • Update or create Survey Monkey questionnaires for evaluating webinars and courses
  • Administrative support for delivery of courses including liaising with service providers, instructors and students

Administrative and Other:

  • Respond to telephone and email enquiries
  • Order fulfillment
  • Create, update and format forms, documents, brochures, information packages; post to websites and distribute revisions
  • Committee support, meeting polls and calendar invitations
  • Assist with assembling or writing content for website, newsletters and member mass emails
  • Review website regularly to ensure content is up-to-date
  • Assist with preparing PowerPoint presentations
  • Other programs/projects, administrative, clerical duties and Intra-team support as required
  • Administrative support to Managers and Executive Director as required
  • Time tracking of projects via software


  1. Experience with technology, especially CRM, apps and software, and strong desire to learn
  2. Minimum 3 years relevant administrative/office experience
  3. Intermediate to advanced skills in MS Office: Outlook, Word, Excel, PowerPoint
  4. Touch-typing (speed of minimum 45wpm)
  5. Excellent, professional, client-service-oriented oral and written communications skills and email etiquette
  6. Strong interpersonal skills, good customer service attitude
  7. Exceptional organizational and multi-tasking skills
  8. Meticulous attention to detail with excellent proofreading abilities
  9. Professionalism, courtesy and patience
  10. Mature and responsible – not needing supervision to conform to office policies and to complete tasks
  11. Sound analytical thinking, judgment, planning, prioritization and execution skills
  12. High level of integrity, confidentiality and accountability
  13. A sense of calm and confidence no matter how pressured a situation
  14. Willingness to learn
  15. Team player

Attributes and Assets:

  1. Bilingualism: Excellent command of English. Ability to understand as well as speak, read and write in a clear, concise and professional/business manner in French is a strong asset
  2. Knowledge of Alternative Dispute Resolution (ADR) processes
  3. Knowledge of HTML and SQL are assets
  4. Strong writing ability is an asset
  5. Initiative, adaptable, and able to work under pressure
  6. Ability to function independently yet collaboratively within a team
  7. Self-motivated and responsible, doesn’t need supervision to stay on track or to adhere to policies
  8. Checks own work to ensure accuracy, is unafraid to ask for assistance/clarification when necessary
  9. A sense of calm and confidence no matter how pressured a situation
  10. Entrepreneurialism: ownership of role and responsibilities, commitment to task completion without clock-watching

Salary range:
$40,000 - $50,000 annually commensurate with experience, plus benefits after probationary period.

ADRIC offers a number of benefits including extended health/dental/vision/hearing care, critical illness, Best Doctors, AD&D, LTD, life insurance, a bonus programme, a pleasant office environment and flexible hours (between 8am and 6pm, 37.5 hours/week).

Start date: Immediate

Office Location: Yonge & Eglinton, Toronto (Staff are currently working from home due to the pandemic)

How to apply

IMPORTANT - please submit the following:

  1. A personalized cover letter in Word doc format IN ENGLISH outlining how your skills and interests match this position, requirements and assets.  (Form letters will not be considered.)
  2. Your resume
  3. If you are bilingual, a brief paragraph (up to 100 words IN FRENCH) also indicating why you are interested in the position.

Send your application package with your name and "CRM & Admin" in the subject line to soonest. Appropriate candidates will be scheduled for interview soonest and the ideal candidate may be hired prior to the deadline). Deadline April 19, 2021.

No phone calls please and thank you.

We thank everyone who applies; however only those selected for an interview will be contacted.

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