Cortellucci Vaughan Hospital - Welcome Desk Volunteer - Mackenzie Health

Sep 22, 2020
Vaughan, Ontario


Adult or Student

PHYSICAL ACTIVITY:                Standing, Walking and Pushing Wheelchairs

COMPUTER SKILLS:                 Basic Level Computer Skills

HOURS OF WORK:                   Weekdays 7am – 10am, 10am – 1pm, 1pm – 4pm, 4pm – 7pm

                                                    Weekends 10am – 1pm, 1pm – 4pm

Primary Responsibilities:

  • Search patient location or appointment information using the hospital EMR;
  • Assist patients and visitors to locate hospital staff/departments/clinics;
  • Assist patients and visitors with bus/taxi/mobility information and arrangements;
  • Assist patients and visitors with a variety of other inquiries as needed;
  • Liaise with GPS volunteers to secure wayfinding assistance for patients/visitors;
  • Receive, record and distribute flower deliveries and other types of deliveries as needed.


  • Enjoys assisting visitors and the challenge of solving problems;
  • Has demonstrated excellent judgment and critical thinking skills;
  • Enjoys a high energy, busy and frequently changing environment;
  • Is able to provide exemplary attendance even during times of heavy work or school commitments;
  • Respects privacy and confidentiality of patient;
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all;
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring
  • Models behavior that is aligned with the values of Mackenzie Health-Excellence, Leadership and Empathy.
This job is from CharityVillage
How to Apply