This job is no longer available.

Coordinator, LGBTQ Newcomer Settlement Services - The 519

Sep 17, 2020
Toronto, Ontario


Reporting to the Manager, Direct Services, this position is responsible for delivering The 519’s LGBTQ Newcomer and Settlement support services.


  • Develop, implement and maintain The 519’s programs and services for newcomers, focusing on utilizing a community development and civic engagement framework which enhances participation, community integration and settlement;
  • Conduct intakes and assessments with LGBTQ newcomers  and link them to internal and external community resources;
  • Coordinate support to Breakthrough, a peer driven social educational network of LGBTQ newcomers seeking to enhance skills, build community leadership and establish peer based support systems;
  • Maintain and develop service partnerships and collaborate to improve service delivery and enhance support, referral and outreach services;
  • Review and document best practices of successful volunteer peer mentorship support models, and identify implementation issues and strategies to improve training, matching and retention of peers and their mentors;
  • Participate on the LGBTQ Settlement Network as The 519’s representative and report regularly to the Manager, Direct Services on emerging issues and opportunities;
  • Implement and maintain The 519’s policies and procedures related to the coordination of volunteers;
  • Maintain appropriate record-keeping, conduct research, analysis and prepare regular timely reports and statistical information that supports the overall program. Complete related information for funding applications, financial and statistical reports;   
  • Implement and abide by The 519’s policies procedures and comply with all applicable legislation and regulations including coordination and training of volunteers, confidentiality, MFIPPA and purchasing and inventory control systems;
  • Participate and support The 519’s broad activities and other related policies and procedures;
  • Other duties as assigned.


  1. Post-secondary or equivalent combination of education and experience related to the position;
  2. Excellent group facilitation experience in a peer support setting including a well-developed knowledge of relevant community resources;
  3. Demonstrated experience, knowledge and understanding of work and settlement issues that impact LGBTQ newcomers, newcomer families and their children;
  4. Experience delivering and facilitating participant driven programs;
  5. Demonstrated experience training, supporting and recognizing volunteers;
  6. Highly developed conflict resolution, problem solving and communication skills;
  7. Ability to effectively communicate, both orally and in writing;
  8. Working knowledge of MFIPPA, and other relevant legislation;
  9. Sound decision-making and judgment skills in public relations with the ability to effectively manage communications with community, government agencies, committees and coalitions;
  10. Must be able to work flexible hours including weekends and evenings;
  11. Proficient in Windows, spreadsheet, and database applications including iCare.


Position Status

Full-Time Continuing

Union Status

Union Position – CUPE Local 2998

Wage Grade


Hourly Rate

$25.48 per hour

Hours of Work

40 hours per week. Various shifts, including weekdays, evenings and weekends as needed.

Until the COVID-19 measures have been lifted by public health, this position will have a combination of both onsite and remote responsibilities.


Email cover letter and resume to no later than 4:00 p.m. on Wednesday, September 16, 2020, quoting Job 20-01 in the cover letter and in the subject line of the email. Please also let us know which pronouns you would like us to use when corresponding with you (directly and within The 519) in your email or your cover letter

The 519 actively encourages applicants from all equity seeking groups.  The 519 embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.  We thank all applicants and advise that only those selected for an interview will be contacted.  No agencies please.


In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

This job is from CharityVillage