Consultant for Integration Review - Toronto Shelter Network (TSN)

Sep 21, 2020
Toronto, Ontario


The Toronto Hostels Training Centre (THTC) and the Toronto Shelter Network (TSN) are seeking applications from consultants to undertake a Due Diligence Review that will be used to assess the feasibility of a voluntary integration of the two organizations.

Project Dates:

Start - September 2020         

Completion - December 2020



Ensuring the relevance and sustainability of organizations mandated to build the capacity of Toronto’s emergency shelter system needs to be both strategic and pragmatic. The THTC and TSN Boards of Directors and Senior Management have agreed to explore voluntary integration of the two entities. Both organizations are focused on ensuring a collegial, transparent, effective and efficient process to positively impact our combined members, staff and partners.



The Toronto Shelter Network was created in 2014 and incorporated in 2016.  The Toronto Shelter Network is an umbrella organization that champions the best housing outcomes for people experiencing homelessness. It enhances the collective capacity and voice of people with lived experience of homelessness and diverse homelessness service providers in Toronto through knowledge sharing and learning, collaborative planning, research and advocacy. More than 30 organizations delivering emergency shelter, respite, 24 hour drop in and hotel programs are members of the TSN which is comprised of three part time staff.  The current annual operating budget is $240,000 with revenue sources that include the City of Toronto, membership fees and one time project funding from foundations.


Toronto Hostels Training Centre was established in 1997 as a result of an inquest into the deaths of three vulnerable individuals experiencing homelessness in Toronto. The Toronto Hostels Training Centre was Federally incorporated in 2000 and has been a registered charity since 2001. The Toronto Hostels Training Centre offers accessible, best practices-based training curriculum for those that work in the homelessness sector including shelters, respites, 24 hour drop-ins and emergency housing facilities. The objective is to provide training that facilitates the best care of people who experience homelessness and we strive to ensure that our training programs address contemporary needs and issues in the field.


This RFP outlines the activities and deliverables for an experienced consultant(s) to undertake the Due Diligence Review. The successful bidder will work with the Joint Integration Committee of the Boards of Directors and Senior Management of THTC and TSN. THTC and TSN have a long history of collaboration and are committed to undertaking a respectful and transparent investigation regarding the feasibility of integration.



  • Review governance and operations (including review of financial statements, funding and accountability agreements, strategic documents, quality improvement plans, human resources policies and any other relevant documents and activities) of THTC and TSN to determine whether integration is beneficial and feasible.
  • Identify major issues and risks that need to be addressed and establish a mitigation plan where necessary.
  • Undertake targeted consultation with key stakeholders including staff, members, funders, and partners to obtain continued input and support.
  • Prepare and present the Due Diligence Report of Findings, detailing analysis and considerations for the organizations.

At this point the THTC and TSN Boards of Directors each will make a ‘Go’ or ‘No Go’ forward decision.   If a ‘Go’ decision is reached by both Boards, the consultant will:

  • Develop an Implementation Plan describing and sequencing all of the steps to be executed to successfully combine the operations and achieve the intended benefits, including key change management activities.

Tasks and Deliverables

  • Detailed Work Plan with deadlines
  • Due Diligence Report of findings, analysis and considerations
  • Implementation Plan



  • Knowledge of the community service sector and the current environment
  • Knowledge of integration processes and organizational reviews
  • Demonstrated experience in facilitating organizational integrations
  • Ability to develop and present data and information in clear and succinct reports and recommendations that are clearly linked to evidence 
  • Experience in change management and stakeholder consultation



A brief proposal no more than six (6) pages in length including the following:

  1. Profile and resumes of the consultant(s) describing qualifications, description of relevant experience and style of those who will be doing the work, data collection, data analysis and  writing.
  2. Description of the proposed approach and general plan with key milestones and timelines for activities and deliverables identified.
  3. Fixed cost budget with rationale including: number of days, rates, disbursements and taxes.
  4. References: minimum of three (3) for similar work.


The Joint Integration Committee will manage the selection process. Proposals will be evaluated based on the criteria listed above.



Proposal must be submitted electronically by August 15, 2020 at 5pm to:


Please ensure to state “Integration” in the subject line of your email. Interested applicants may direct questions in email to Please note that THTC and TSN are under no obligation to provide additional information but may do so at their sole discretion.

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How to Apply