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Community Support Services Program Manager - Good Shepherd

Oct 31, 2019
Hamilton Area, Ontario

Good Shepherd Centres Hamilton, a ministry of the Hospitaller Order of St. John of God, strives to enhance the quality of life for all who seek assistance and support in our community.  A full-time position with Women’s Services – Community Support Services for Women & Children currently exists in the role of:

Community Support Services Program Manager 

Good Shepherd Women’s Services provides emergency residential support for women and women with children who are fleeing violence and abuse, experiencing homelessness, poverty, mental health and substance use.  Community Support Services for Women and Children provides outreach supports to women and children in the community as well as the residential programs.  Supports offered include: psychoeducational counselling, child witnessing program, holistic wellness programming, legal advocacy and family court support.


  • Daily supervision of the Community Support Services Program operations including: budget oversight, data collection and reporting, program reporting and administrative functions.
  • Assist employees in direct support to clients for the purpose of referrals, assessment, evaluation and continuum of care.
  • Mentorship, consultation, direction and performance management of employees.
  • Actively engage in collaboration and community development by building and maintaining strong partnerships with community stakeholders.
  • Ongoing commitment to program evolution and evaluation
  • Participate in the development of program policies and procedures.
  • Active participation in community committees, working groups and coalitions.
  • Participate in on-call support rotation


  • A completed degree in a related post-secondary field is required with the ability to be registered to a professional college.
  • Minimum 5 years management experience in a social service setting (preferably in a unionized environment) with demonstrated ability to provide effective leadership to a well-established community outreach team.
  • Extensive knowledge of violence against women as well as other issues impacting women including mental health, poverty, homelessness and substance use.
  • Demonstrated ability to operate from a feminist, trauma-informed, anti-racist, anti-oppressive framework
  • Demonstrated experience navigating various community service systems.
  • Clinical Supervision experience an asset. 

Please reply resume and cover letter by October 31st, 2019 to: 

Tessa McFadzean, Director, Good Shepherd Centres – Women Services

30 Pearl St. N.

Fax: 905-523-0914



Good Shepherd is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect the rich diversity of the community we serve. Women-identified individuals of diverse communities are encouraged to apply.

Good Shepherd welcomes and encourages applications from all people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you are in need of accommodations, please contact Human

Resources at 905-528-5877 ex 2265 or

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