Community Liaison - Centre for Education & Training

Oct 06, 2020
Richmond Hill L4B 3K2, Ontario
Entry Level, Early Career

Community Liaison Duties/Responsibilities:

  • Develop & implement a promotion & outreach plan for language training programs in York, Simcoe and Durham 
  • Revisit the promotion/outreach plan at specific intervals, evaluate its impact, and revise where necessary in consultation with partners
  • With input from local language training providers, execute short and long term marketing strategies
  • Prioritize marketing efforts, particularly related to current fill rates, projected migration patterns and demographic profiles.
  • Expand multicultural network of representatives to promote language training to emerging ethno-cultural communities and to the media (i.e. television, radio, print)
  • Promote language training to businesses, employment service centres and government agencies
  • Maintain webpages to market language assessment services and training in York, Simcoe and Durham
  • Coordinate Community Partnership Committee meeting  schedules and arrangements
  • Record and produce minutes of the Community Partnership Committee meetings
  • Disseminate minutes of partnership meetings and other relevant materials to partners
  • Maintain and update manuals and language training listings
  • Assist the manager in the preparation of language training materials – statistical reports, general correspondence, marketing materials, flyers
  • Deliver information sessions to newcomer groups on the benefits of language training
  • Maintain a directory of Language Training Programs in York, Simcoe and Durham Regions
  • Perform a variety of clerical duties including photocopying, faxing, confidential record / document keeping and/or distribution
  • Provide a monthly report to the manager & funders; share reports at Community Partnership Committee meetings
  • Perform other related duties, as required

 

Receptionist Duties/Responsibilities:

  • Provide enthusiastic, courteous service to clients and the community at the Reception Desk
  • Respond to client inquiries by phone and in-person in a friendly and welcoming manner
  • Provide general information on language training programs offered in York/Simcoe and Durham 
  • Assist clients by providing general information and referrals to other community services
  • Schedule appointments, including the use of the HARTs database
  • Contact clients to confirm/reschedule/rebook appointments as necessary
  • Input and update client information on HARTs
  • Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping and document distribution in accordance with company policies and procedures.
  • Undertake other duties assigned by coordinator/manager

 

QUALIFICATIONS:

  • Minimum post-secondary education in a relevant field and/or 2-3 years equivalent experience
  • Extensive knowledge of language training programs in York/Simcoe and Durham Regions
  • Strong established network within the local language training community
  • Experience preparing promotional materials and implementing outreach strategies
  • Advanced computer skills with training in office technology
  • Web design and maintenance skills an asset
  • Proficiency with Windows XP, Microsoft Office 2010 applications (MS Word, Visio, Excel, Publisher, PowerPoint, Outlook), Internet
  • Precise recording of information and ability to produce and disseminate minutes of meetings
  • Ability to create, develop and continuously update databases
  • Multi-tasking, creativity, initiative and time management skills
  • Effective communication, interpersonal skills in a multicultural environment
  • Must have valid driver’s license and automobile; travel to various sites required on a regular basis
  • Familiarity with HARTs data base an asset
  • Excellent communication, interpersonal skills, cultural sensitivity, problem solving and organizational skills
  • Strong knowledge and ability to keep current on language training and other settlement programs
  • Ability to communicate in other languages an asset
This job is from CharityVillage
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