Community Health Worker - Pinecrest-Queensway Community Health Centre

Mar 19, 2021
Ottawa, Ontario

Job Title:                                  Community Health Worker

Status:                                      Permanent-Full-time

Hours:                                      35 hours/week

Benefits and eligibility:   Cost-shared health/dental benefits, HOOPP pension eligibility

Pay scale:                                 $28.03-$34.90 / hour

Deadline:                                  Until filled


Who are we? 

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, Please let us know the nature of the required accommodation.


Job Summary

The Community Health Worker coordinates, delivers, and evaluates health promotion initiatives aligned with the Community Health Team’s Health Promotion portfolio. This initiative helps to build safe and healthy communities by increasing social cohesion and inclusion for low-income residents in Ottawa’s West End. The program focusses on resident capacity building to foster positive relationships with community partners and help residents to support community development initiatives within and across neighbourhoods. This position requires excellent facilitation skills and the ability to temporarily carry out programming online via various communication platforms (Zoom, Google Meets, Sharepoint, Microsoft Teams).



  • Develops, coordinates, delivers, and evaluates the Health Promotion programming and related community development activities
  • Develops and facilitates community-based leadership and life skills workshops for adults and youth that strengthen civic engagement, self-confidence, and build social cohesion and social capital with a focus on priority groups
  • Liaises with pertinent community partners such as the Ottawa Police Service, Tenant Associations, Landlords, mental health and addictions partners, schools, and community members
  • Promotes the program and the recruitment of community development staff and residents to participate in workshops and related community developments activities
  • Coordinates the evaluation process and revisions of program curriculum and training guide
  • Maintains records for program participation, crisis interventions/referrals, and petty cash, in line with program budgets and coordinated with the CH Health Promoter workplan.
  • Supports community development, community house staff and trained community members in priority neighbourhoods to implement learning and to create inclusive community spaces for neighbours paying particular attention to engaging isolated individuals
  • Supports community engagement and resident-capacity building with the goal of increasing sense of belonging and inclusion, fostering supportive networks and building trust
  • Works with other program staff and partners to identify assets and needs within the community
  • Through monitoring and evaluation, supports the Health Promoter in completion of related reports
  • Acts as a resource person with individuals and priority groups to enable them to identify needs and link to the broader community resource base
  • Addresses resident-identified advocacy issues and promotes the development of leadership and advocacy skills
  • Works with communities to identify areas of potential conflict; assists in implementing conflict resolution methods and supports the coordination of crisis responses
  • Creates and maintains service delivery and planning partnerships with relevant community professionals, agencies, and services
  • Provides information on, and links clients to, other community health and social services
  • Creates a supportive environment to address barriers individuals and groups may be experiencing


Standard CHC Employee Responsibilities 

  • Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures
  • Working in a manner that incorporates health promotion and recognizes the Social Determinants of Health
  • Incorporating and strengthening collaborative and interdisciplinary teamwork.
  • Respecting and valuing the diversity of communities and individuals
  • Contributing to the Centre’s activities to collect, analyze and report on data and relevant information, and participate in research
  • Maintaining competence, and where applicable, a professional license to practice
  • Supporting the Centre’s student and volunteer placement programs
  • Promoting awareness of and participation in the Centre’s activities
  • Contributing to the Centre’s work by participating in meetings and committees
  • Working during both regular and extended hours of operation in locations identified by the Centre
  • Contributing to the Centre’s practices of hiring, orienting and training of staff
  • Contributing to the Centre’s efforts to secure and maximize resources for current and new programs, services and activities
  • Participating in the Centre’s efforts to enhance its capacity through staff development
  • Working in a manner that supports the Centre’s Occupational Health and Safety Policies and Procedures



  • Degree or diploma in health or social services, or equivalent combination of education and 2-3 years relevant experience
  • 3-5 years experience working with adults in a community-based setting (experience with youth in a community-based setting is highly desirable)
  • Experience working with multicultural communities; low-income communities; high risk families
  • Demonstrated experience in-group facilitation and leadership development
  • Experience working with high-risk families and knowledge of related community resources
  • Excellent organizational and communication skills
  • Fluency in English essential. Fluency in Somali or Arabic or French a strong asset
  • Valid driver’s license and access to a vehicle an asset
  • Valid First Aid and CPR (level C) required
  • Availability to work occasional evenings and weekends when required
  • Proficiency in the use of computer software applications including online communications (Zoom, Google Meets, Sharepoint, Microsoft Teams)


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