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Community Health Navigators - Good Shepherd

Oct 20, 2019
Hamilton, Ontario

Good Shepherd Centres, a ministry of the Hospitaller Order of St. John of God, strives to enhance the quality of life for all who seek assistance and support in our community.  Good Shepherd is partnering with the Hamilton Health Sciences’ Hospital to Homes Program to provide holistic health and social services to individuals living in the community who are vulnerable due to complex health issues and who experience marginalization as a result of systemic barriers related to poverty, precarious housing, mental health challenges, addiction, food insecurity, social isolation etc.  Opportunities currently exist at Good Shepherd for the role of:

FT Community Health Navigators

(Up to 6 Full-Time Positions)

Good Shepherd Community Health Navigators will collaborate with an inter-professional team of health professionals to support individuals living with complex health and social challenges to achieve and maintain an optimal level of health, well-being and community function while utilizing health care resources efficiently.  Community Health Navigators will provide specific, individualized support services to clients in the home/community setting.  Navigators will partner with clients in identifying and addressing individual and systemic barriers that adversely impact their quality of life. Navigators will engage and support clients in problem-solving, safety planning, harm reduction and accessing essential resources.  In addition to supportive counselling, referrals and advocacy, Navigators will partner with HHS’ health care professionals in a hands-on capacity to assist clients in setting priorities and achieving individual goals toward enhanced well-being and quality of life.

Community Health Navigators will primarily work a flexible daytime, Monday – Friday schedule. Occasional evening or weekend work may be required to respond to specific client needs.

The successful applicants will have a demonstrated commitment to the mission and values of Good Shepherd as well as:

  • A demonstrated ability to work as an effective, responsive and accountable team member;
  • Significant knowledge of the human services landscape in Hamilton and demonstrated experience in working with a variety of agencies and stakeholders;
  • A commitment to client-centred practice and a recovery orientation that addresses social determinants of health;
  • Good time management skills and the ability to work independently in client homes and community settings;
  • Excellent interpersonal and communication skills;
  • Excellent problem-solving, risk management and crisis intervention skills;
  • Commitment to cultural competence and working within an intersectional anti-racism/anti-oppression analysis;


  • Diploma or degree in social service/social work or an equivalent combination of education and experience;
  • Minimum 3 years experience in human or health services;
  • Extensive knowledge of local community service agencies and systems essential;
  • Experience in outreach/community-based work preferred;
  • Current Ontario driver’s license and willingness to use personal vehicle (with appropriate insurance) required;
  • Fluency in a language in addition to English an asset;

Please reply with cover letter and resume quoting Job Posting # GSC-01-19 by October 20, 2019 to:

Attn: Human Resources Department

Fax:  905-528-9614


Although these positions are full-time, consideration will be given to current employees interested in a time-limited job enrichment/secondment with the option of returning to their current position.

Good Shepherd is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you are in need of accommodations, please contact Human Resources at 905-528-5877 ex 2265 or

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